Now Assist content generation skills

  • Release version: Xanadu
  • Updated November 19, 2024
  • 1 minute to read

    • These Now Assist skills can generate resolution notes and knowledge articles.

    Figure 1. Example skill tiles with content recommendations and resolution notes generation
    Figure 2. Example resolution notes generation skill in Now Assist for Customer Service Management (CSM)
    Resolution notes generation skills are available in some Now Assist Admin workflows.
    Figure 3. Example Knowledge tile in Now Assist Admin
    Knowledge skill tiles are available in some Now Assist Admin workflows.