---
sourceDocument: Xanadu Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Assign an NLU editor to a model

# Assign an NLU editor to a model {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Assign an editor to review your Natural Language Understanding (NLU) model translations and edit model content. Delegate the maintenance, testing, and optimization of model content to an editor.

## Before you begin

* Create a model, or use an existing one. For translation review, create both primary and secondary (translated) models. For more information on multilingual model groups, see [Multilingual model management](https://servicenow-prod.fluidtopics.net/FFheIuBPC6l1_oe1fQwxcg "Use multilingual Natural Language Understanding (NLU) models for the system to understand user input in several languages. The NLU Workbench helps you manage and maintain a consistent structure for content across languages to provide a unified experience.").
* Assign the nlu_editor role to users. See [Assign a role to a user](https://www.servicenow.com/docs/access?context=t_AssignARoleToAUser&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US).
* Role required: nlu_admin. The nlu_editor can't assign another editor to models.
{#assign-nlu-editor-to-model__ul_axb_shr_ppb}

## About this task

The nlu_admin can delegate model content work to an nlu_editor. Assign language specialists as editors to review the consistency between primary and secondary (translated) models, or further localize the translation by editing
intents and utterances. Delegate the maintenance of an existing model's content, without affecting the model's published status.  
The nlu_editor can do the following, when assigned to a model:

* Train and test the model.
* [Export an NLU model](https://servicenow-prod.fluidtopics.net/WMHbxAiMV180koR8qopazQ "Export a Natural Language Understanding (NLU) model to create a CSV file of the intents and utterances. You can then use the CSV file to edit, share, and import.") as CSV.
* When a model or intent is in the Needs review state, the editor can mark it as Reviewed.
* Modify the model's confidence threshold.
* Edit the model name and description in Settings.
* Review, edit, and approve translated utterances.
* Add, edit, and delete training utterances.
* Annotate training utterances (add references to [NLU vocabulary](https://servicenow-prod.fluidtopics.net/tq_m903i7eOWq4d8GevXmQ "Use NLU vocabulary items to help the system recognize the various ways your users express their requests. Use vocabulary sources to help the system recognize objects in tables or lists, such as names of conference rooms or catalog items.") and [NLU entities](https://servicenow-prod.fluidtopics.net/CYuMlU29zjUzEQAzbTiviA "Entities provide your model with additional context when receiving user input. Add entities to your utterances and intents to improve the predictions of your Natural Language Understanding (NLU) model.")).
* Update entity properties (except the entity name in a secondary model).
* Add, edit, or delete the model's vocabulary.
* View the Vocabulary sources module (read only).
* Add, activate, and de-activate [NLU intents](https://servicenow-prod.fluidtopics.net/cNycXRzeIdVnj0UVXOJOBw "Intents drive your models' responses by matching a system action to user inputs. Models with good intents help Virtual Agent and Search respond to your users accurately.") in primary and secondary models.
* Resolve conflicting intents; also access the [Cross-model Conflict Review](https://servicenow-prod.fluidtopics.net/ct9Rrwzd507xi_5nwB_RNw "Identify conflicting intents within or across models so you can take corrective actions, resolve such conflicts, and improve your NLU model performance.") module.
* View the [Irrelevance detection in NLU](https://servicenow-prod.fluidtopics.net/NnoHTqwCVlEJpXb2a9J67w "Keep Virtual Agent chats focused with Irrelevance detection. Use the Irrelevance detection feature to train your NLU model to avoid making predictions for utterances that are not relevant.") module.
* Add, edit, or delete a test utterance in a test set; also access the [Multi-model Batch Testing](https://servicenow-prod.fluidtopics.net/r6jbvRAegl_J_FRyNHVV4g "Test multiple Natural Language Understanding (NLU) models against a large set of utterances to evaluate the performance of the models. Add test sets, test multiple models, and see test results.") module.

{#assign-nlu-editor-to-model__ul_qtr_z5r_11c}  
Note:  
The editor must be assigned to a model and in the model's application scope to take these actions, unless otherwise indicated.  
The nlu_editor can't do the following:

* Create, add, publish, or delete a model.
* Duplicate a model.
* Translate a model (initiate a translated secondary model).
* Import primary model content to a secondary (translated) model.
* Sync or edit vocabulary sources.
* View model performance.
* Provide feedback in [NLU Expert Feedback Loop](https://servicenow-prod.fluidtopics.net/Xn8t9u19BXR~zrFOYqrPlA "Provide feedback on Virtual Agent chat log utterances to help the system continuously learn and to better predict user input.").
* Manage other editors, such as assigning an editor to a model or removing an editor from a model.
{#assign-nlu-editor-to-model__ul_jhn_qsy_11c}

First, an admin assigns the nlu_editor role to a user. Next, the NLU admin assigns the editor to a model.

When you assign an editor to a model, you must do so at the individual model level. You can't assign an editor at the model group level.  
The following models can't be assigned to an editor:

* Prebuilt models
* Models that have a translation in progress
{#assign-nlu-editor-to-model__ul_jy1_wpr_11c}

In this example procedure, you add an NLU editor to a secondary model that needs reviewing.

## Procedure

1. Navigate to AllNLU WorkbenchModels.  
   The Virtual Agent tab opens by default. Select the appropriate tab for your model.
2. Locate the name of your NLU model and scroll to the right end of its row.  
   If your model is in a multilingual group, expand the group to find the individual model. Editors cannot be assigned to groups.
3. Select the model's More options menu, then select Manage editors in the list.  
4. In the Add editors window, use the drop-down list and search bar to add the names of the editors you want to assign to the model.  
5. Select Add.  
   The editor is assigned to the model. A banner acknowledgement displays at the top of the screen. To add more editors, or remove editors, repeat this procedure.

## What to do next

Assign more editors to the model, if necessary. You can assign up to four editors to a model at one time. To add more editors, or remove editors, repeat the above procedure.

As an NLU admin, ensure that your editors have what they need to properly review and edit models.

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