---
sourceDocument: Xanadu Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences

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    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Pre-built vocabulary

# Pre-built vocabulary {#ariaid-title1}

* Release version: Xanadu
* 
* Updated July 2, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use ServiceNow® pre-built vocabulary for software and hardware
terms so the system recognizes their multiple variations in utterances.

Your Natural Language Understanding models contain pre-built vocabulary settings you can
use when adding an example utterance. The vocabulary provides definitions for software
and hardware terms whether they're expressed in slang or professional usage. The
vocabulary can also recognize product misspellings.

For example, for one of your example utterances, you enter <kbd class="ph userinput">I need to order a Mac</kbd>. When the system recognizes a pre-built vocabulary item, the term
has a blue line under it.  
Figure 1. Utterance tab of the Intent details page  
When you click the word, a window appears with two options to choose for the word:

* A pre-built suggested definition for the word
* An option to add a synonym

{#prebuilt-vocabulary__ul_fmk_tyd_g4b}

If you select the first option and click Confirm, the system uses
the pre-built suggested definition and the blue line disappears.

If you select the second option, enter a synonym for the word, and click
Confirm, the word and the synonym are added to the model
vocabulary.

If you select either of the two options and click Ignore, the blue
line disappears and the word remains as it was previously.