AI Agent Studio
Summarize
Summary of AI Agent Studio
The AI Agent Studio application enables you to create, manage, and test AI agents and agentic workflows, allowing for the development of self-executing workflows to achieve business goals. To utilize this feature, it is essential to first install Now Assist AI agents. The Overview page provides guided tours and is divided into three sections: ready-made workflows and agents, recent activity, and a journey checklist for successful incorporation of AI agents into workflows.
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Key Features
- Create and Manage: Easily create, duplicate, or manage agentic workflows and AI agents using dedicated tabs for streamlined access.
- Search and Filter: Quickly locate specific workflows or agents using search and filter options in List views.
- Testing Capabilities: Test AI agents and workflows by assigning short tasks, providing visibility into the AI agent's operations and logic.
- Settings Configuration: Enable Now Assist Guardian to manage key functionalities like offensiveness detection and long-term memory for AI agents.
- Analytics Dashboard: Access vital statistics on AI agent and workflow performance, including usage data and efficiency metrics.
Key Outcomes
By leveraging AI Agent Studio, you can effectively streamline workflow processes and gain insights into AI performance, enhancing operational efficiency. The ability to test workflows and configure settings ensures that your AI agents function optimally, contributing to improved business outcomes.
Create, manage, or test AI agents and agentic workflows so that you can create self-executing workflows to help you achieve your business goals.
AI Agent Studio overview
With the AI Agent Studio application, you can create, manage, or test AI agents and agentic workflows all in one place. To enable the agentic AI experience, you must first install Now Assist AI agents. For more information, see Install Now Assist AI agents.
The Overview page has three sections where you can find the information that you must understand, begin, and continue developing AI agents and agentic workflows. When you first go to the AI Agent Studio, tour points are available to guide you through the experience.
In the Ready-made agentic workflows and AI agents section, you can find the templates and ready-made AI agents and agentic workflows that you can incorporate as-is or in custom workflows that you create. You can even explore more templates to find the ones that best fit your needs.
In the Recent agentic workflows and AI agents activity section, you can find the agentic workflows or AI agents that have been created or configured most recently. On both List views, you can create, duplicate, or delete agentic workflows or AI agents. The tab also includes a link to the AI Agents Dashboard where you can review the details about AI agent usage and performance.
The third section is a card to open a modal with a journey checklist that describes the steps to incorporate the AI agents into your workflows successfully and a video that provides an overview of the AI agents and workflows to get you started. Select View steps to open this section.
The following example shows the Overview page of AI Agent Studio.
Managing agentic workflows and AI agents
From the AI Agent Studio Create and manage page, you can create, duplicate, or manage the existing agentic workflows and AI agents. This page has two tabs, one for agentic workflows and one for AI agents. You can edit the columns of the List view to change what information is displayed. You can also search or filter the Lists to find the agentic workflows and AI agents that you're looking for quickly. By selecting the name of the agentic workflow or AI agent, you can open Guided Setup to configure or reconfigure the agentic workflow or AI agent.
The following example shows the AI Agent Studio create and manage page after several Now Assist applications are installed.
AI agent testing
From the AI Agent Studio testing page, you can test your agentic workflows and AI agents by asking them to complete short tasks that would be part of their more advanced workflows. For example, you could task the Resolve an incident agentic workflow to resolve a specific incident. After the task begins, you can see the AI agent conversation, the AI Agent Orchestrator, and the chain of logic that is used to achieve the task.
The following example shows the inputs for a resolve requests agentic workflow on the testing page of AI Agent Studio.
AI Agent Studio settings
The following image shows the AI Agent Studio settings.
AI Agent Analytics dashboard
From the AI Agent Analytics dashboard, you can review the vital statistics about your AI agents and agentic workflows. You can see the data about the number of agents and agentic workflows used, time-to-resolution efficiency gain, and the number of executions.
The following example shows the overview page for the AI Agent Analytics dashboard.