---
sourceDocument: Xanadu Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences

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    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

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---

# Document and visual insights AI agent

# Document and visual insights AI agent {#ariaid-title1}

* Release version: Xanadu
* 
* Updated May 31, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The document and visual insights AI agent gathers context from user input and image attachments, generates the requested information based on the image content, and provides the information along with any relevant task
details.

## Document and visual insights AI agent overview {#document-and-visual-insights-ai-agent__section_w4j_zdj_x2c}

The document and visual insights AI agent performs tasks to process documents and images.

Data extraction
:   Extract specific information using existing use cases.

Attachment summarization
:   Summarize the key topics of document and image attachments.

Document question answering (Q\&A)
:   Answer questions about the document or image content.

The document and visual insights AI agent is not typically used in standalone mode and any use case can access it.

For more information on AI agents, see [Now Assist AI agents](https://servicenow-prod.fluidtopics.net/oIXIYrHGcrBR2uyHjFR~ug "The ServiceNow Now Assist AI agents are entities that mimic human-like intelligence by using large language models (LLMs). AI agents can perform tasks that range from simple automated responses to complex problem solving. By using AI agents, you can reduce the workloads of your live agents and help increase their productivity.").

## AI agent actions {#document-and-visual-insights-ai-agent__section_oyq_42j_x2c}

When used, the agent may attempt the following actions:

* Determine the type of task to perform based on information provided by the user.
  * Data extraction
  * Attachment summarization
  * Document question answering (Q\&A)
  {#document-and-visual-insights-ai-agent__ul_yhj_52j_x2c}
* Retrieve the relevant record details.
* Initiate the process based on the type of task.
* Provide the task results as directed.
* Notify the user of task completion and next steps.
{#document-and-visual-insights-ai-agent__ul_i1z_p2j_x2c}
**Related reference**   

* [Data extraction modes in Now Assist in Document Intelligence](https://servicenow-prod.fluidtopics.net/7HQ6XgbFH5ivILb1~h2iPQ "The extraction mode determines how Now Assist in Document Intelligence processes a document task. Extraction modes only apply to use cases for the document extraction skill.")