---
sourceDocument: Xanadu Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Create an NLU model using a pre-built model

# Create an NLU model using a pre-built model {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Use the prebuilt Natural Language Understanding (NLU) models in the NLU Workbench to create a new one.

## Before you begin

* Make sure that the NLU Workbench plugin, NLU Workbench - Core plugin, and Predictive Intelligence plugin are all installed and activated on your instance.
* You can create NLU models for Virtual Agent and AI Search.
* Role required: nlu_admin or admin.
{#create-nlu-model-prebuilt__ul_shl_vvs_tgb}

## About this task

In this example procedure, you're building an NLU model based on the prebuilt HR NLU for VA model. You base your model on the prebuilt model, then edit or add to the model content to meet your business requirements.

Your new model contains intents, entities, and vocabulary from the prebuilt model. The new model also contains an empty default test set, ready to be populated with test utterances.

## Procedure

1. Set your scope to the application scope you want for your new model.
2. Navigate to AllNLU WorkbenchModels.  
   The Virtual Agent tab opens by default.
3. Select the tab for the type of model you want to create, such as AI Search.
4. Select the Create new model button.
5. In the How do you want to create your model? window, select Use prebuilt model.
6. On the Add some details window, fill in the Name and Short description for the model.  

   In this example scenario, you enter <kbd class="ph userinput">Human Resources VA Model</kbd> for the name and <kbd class="ph userinput">Virtual Agent Model for responding to HR Requests</kbd> for the short description.
7. Select the language and purpose from the drop-down lists.  
   In this example scenario, you select <kbd class="ph userinput">English</kbd> and <kbd class="ph userinput">Virtual Agent</kbd>.
8. **Optional:** Select the business area for the model.  
   In this example scenario, you select <kbd class="ph userinput">HR</kbd>.
9. Click Next.
10. Select the prebuilt model from the drop-down list.  
    In this example scenario, you select <kbd class="ph userinput">HR NLU for VA</kbd>.
11. Select Next.
12. On the Select intents screen, select the prebuilt intents to add to your model.  
    In this example scenario, you select 10 intents from the list.  
    Note:  
    You can select all the prebuilt intents by checking the Intent box at the top of the list.
13. Select Next.  
    Your model starts building. After completion, select View model to open the Model details page for your new model.

## What to do next

Add more intents and training utterances to continue building the model. Update entities and vocabulary to help the model understand inputs from your users. For more information, see [Build and train your model](https://servicenow-prod.fluidtopics.net/JsS8ENhBUq~PRpyhSM2UIg "After creating a model, build the model's content by adding intents, entities, vocabulary, and test set utterances. Your NLU model content determines how the model responds to user inputs.").

Add test utterances and intents to build the model's default test set. For
more information, see [Test set creation and management](https://servicenow-prod.fluidtopics.net/y3xFPXipXEZ~RyjkoUWSRg "Use the default test set of your NLU model to test the model's performance and accuracy. Manage your test set over time by building or updating its content in the NLU Workbench.").

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