---
sourceDocument: Xanadu Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Use case performance dashboard

# Use case performance dashboard {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Monitor Document Intelligence (DocIntel) performance at the use case and field levels in the use case performance dashboard.

## Overview of the use case performance dashboard {#use-case-performance-dashboard__section_hcz_3wj_mbc}

The use case performance dashboard provides quality metrics for the use case.

The data visualizations show document extraction activity for the use case. For example:

* Agent effort to process document tasks
* Accuracy of the DocIntel recommendations
{#use-case-performance-dashboard__ul_rhv_twj_mbc}  
This dashboard provides useful answers to the following questions:

* How much effort is needed to complete document tasks for this use case?
* How has DocIntel accuracy progressed for this use case?
{#use-case-performance-dashboard__ul_dmg_5wj_mbc}
**Related concepts**   

* [Document Intelligence monitoring dashboard](https://servicenow-prod.fluidtopics.net/HN9ulHLajXE1A2u5rFDCXw#document-intelligence-monitoring-dashboard "Monitor the overall performance of Document Intelligence over time in the Document Intelligence monitoring dashboard.")  
**Related tasks**   

* [View reports on the Document Intelligence Admin home page](https://servicenow-prod.fluidtopics.net/lgZj1u4jhObvrecY7qvqxg "Monitor document extraction performance in the Admin experience.")

## View the use case performance dashboard {#ariaid-title2}

Access the use case performance dashboard in the Performance tab on the use case screen.

### Before you begin

* Ensure that the Document Intelligence application (sn_docintel) and Document Intelligence Admin (com.snc.docintel_admin) ServiceNow® Store application is installed and active. For more information, see [Install Document Intelligence](https://servicenow-prod.fluidtopics.net/DOuWv05ghcdqP8rdEgu4DQ "You can install Document Intelligence (sn_docintel) and Document Intelligence Admin (sn_docintel_admin) if you have the admin role. The sn_docintel_admin application installs related ServiceNow Store dependencies if they aren’t already installed.").
* Have an active use case with multiple completed document tasks. For more information, see [Set up document extraction use cases](https://servicenow-prod.fluidtopics.net/f_H69bp8Fd7UNFQXu1R1lg "In Document Intelligence, a use case is used to define the structure of a type of document you want to process. It's made up of the use case record and its related fields, field groups, integrations, flows, and all the related machine learning (ML) models.").
* Role required: sn_docintel.admin, sn_docintel.manager, or admin.
{#view-the-use-case-performance-dashboard__ul_mmf_spk_mbc}

### Procedure

1. Navigate to AllDocument IntelligenceDocument Data Extraction AdministrationUse Cases.
2. Select the Performance tab.
3. **Optional:** Select a date range in the Date range filter to show only the data within the selected dates.
4. **Optional:** Select one or more fields in the Fields filter to show only the data that applies to the selected fields.
5. **Optional:** Select one or more field types in the Field type filter to show only the data that applies to the selected field types.
6. **Optional:** Select an object within a data visualization to see additional details.

## Data visualizations in the use case performance dashboard {#ariaid-title3}

The use case performance dashboard provides data visualizations to display your usage and performance data for the use case.
The following table describes the data visualizations shown on the Performance tab.{#docintel-use-case-performance-dashboard-reports__table_dhp_f2l_mbc__entry__2}

| Name | Description |
|-|-|
| Accuracy of extraction | The average extraction accuracy per time period for the use case. Accuracy is defined as the number of times that the AI's top recommendation is the correct answer. |
| Agent effort | The number of keystrokes your agents need to press in order to extract all field values for a document task. This measurement is an average per document task. |
| Rank of recommendations selected | The number of times that DocIntel recommendations from were selected by an agent when completing a document task, grouped by the order presented. |
| Field level accuracy | The percentage of times that the top recommendation from DocIntel is the correct value for a field. |
| Average key strokes per field | The average number of keystrokes an agent performs to extract a value for a field. |
| Field level accuracy over time | The percentage of times over the selected date range that the top recommendation from DocIntel is the correct value for a field. |
[Table 1. Data visualizations showing Document Intelligence use case activity]

{#docintel-use-case-performance-dashboard-reports__table_dhp_f2l_mbc}

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