Now Assist recommendation skills

  • Release version: Xanadu
  • Updated November 19, 2024
  • 1 minute to read

    • These skills provide generative AI recommendations for chat and email replies, as well as recommended actions for security incidents.

    Figure 1. Example reply recommendation skills in Now Assist for Customer Service Management (CSM)
    Reply recommendation skills are available in some Now Assist Admin workflows.
    Figure 2. Security Incident skill tile with Security Incident Recommended Actions skill
    Security incident recommended actions is available in Now Assist for Security Operations in the Technology workflow.