---
sourceDocument: Xanadu Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# NLU language support

# NLU language support {#ariaid-title1}

* Release version: Xanadu
* 
* Updated July 2, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The NLU Workbench application provides support for creating NLU models in different languages for use in other applications,
such as Virtual Agent.

The platform supports NLU for 17 languages. Ten of these
languages available to your models have both intent and entity support; the remaining 7
languages have intent-only support. (Japanese entity support includes character
annotation.)  
Note:  
Install the language plugins for languages you want to use in NLU. Installing and activating language plugins ensures that the languages are available in your instance. For more information see [Activate a language](https://www.servicenow.com/docs/access?context=t_ActivateALanguage&version=xanadu&pubname=xanadu-platform-administration&ft:locale=en-US).  
{#nlu-language-support__table_wdv_ymx_z4b__entry__3}

| Available in Tokyo, Utah, and Vancouver | Intent and entity support (in Utah and Vancouver) | Intent-only support (in Utah and Vancouver) |
|-|-|-|
| * Brazilian Portuguese * Chinese (simplified) * Danish * Dutch * English * Finnish * French * French Canadian * German * Italian * Japanese * Korean * Norwegian * Polish * Portuguese * Spanish * Swedish {#nlu-language-support__ul_r42_lyk_bwb} | * Brazilian Portuguese * Dutch * English * French * French Canadian * German * Italian * Japanese * Portuguese * Spanish {#nlu-language-support__ul_rcf_ldl_bwb} | * Chinese (simplified) * Danish * Finnish * Korean * Norwegian * Polish * Swedish {#nlu-language-support__ul_m1x_ydl_bwb} |
[ ]

{#nlu-language-support__table_wdv_ymx_z4b}

With intent and entity support, NLU can understand
sophisticated utterances such as intent-entity relationships, system entities, and
user-defined entities.
NLU relays this information to Virtual Agent,
and the user is usually taken directly to the conversation topic that offers resolution.

With intent-only support, the focus is on intent recognition. With Virtual Agent using NLU, users are directed to
the desired conversation topic, where qualifying follow-up questions may be asked before
being taken to a topic that offers resolution.

Utterances for all languages are case insensitive during intent prediction.

Below is a detailed list of the currently available NLU
languages and the intents, entities, vocabulary, features, and applications they
support.  
Figure 1. Supported languages and features