---
sourceDocument: Xanadu Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Predictive Intelligence

# Predictive Intelligence {#ariaid-title1}

* Release version: Xanadu
* 
* Updated July 31, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Predictive Intelligence is a powerful interface to train machine learning models.
With Predictive Intelligence, you can improve performance, efficiency, and
flexibility to your systems across multiple business units.

## Get started with Predictive Intelligence

Administrators can harness the power of machine learning to improve productivity and efficiency for their agents and fulfillers. Predictive Intelligence uses artificial intelligence to improve processes across the platform. Predictive Intelligence enables you to do things such as the following:

* Automatically populate fields during case creation.
* Categorize and route work based on how records have been handled in the past.
* Recommend resolutions to cases that are similar to previous ones.
* Identify major outages based on incoming incidents.  

|-|-|-|
| [Explore ![]() Learn about Predictive Intelligence and machine learning](M_6PmldAeOmcvCwb3rO5vQ "ServiceNow Predictive Intelligence is a platform function that provides a layer of artificial intelligence that empowers features and capabilities across ServiceNow applications to provide better work experiences.") | [Install ![]() Install Predictive Intelligence and its associated apps](dpEJfHmlsBkr3n6SdwXyBA#get-started-predictive-intelligence "Implement initial setup and configuration steps for Predictive Intelligence to train a machine-learning (ML) algorithm to make predictions based on your past record data.") | [Configure ![]() Configure Predictive Intelligence on the platform](oMMDzQ0kADpO8Be5iPtbag "If you encounter issues during your solution training and solution prediction, follow these suggested resolutions.") |
| [Train ![]() Create and train machine learning solutions.](QAl2lbmp8Byb7u0e6wGdkg "Use one of the Predictive Intelligence (PI) frameworks to create and train machine-learning solutions. Each framework delivers a different solution type for training the system to predict, recommend, and organize data outcomes.") | [Use ![]() Use Predictive Intelligence for machine learning.](gLwLSt3RJSjvO6iqeNShtQ "Train and use Predictive Intelligence solutions to accomplish various tasks and that integrate with other ServiceNow products, such as Document Intelligence and Task Intelligence.") | [Reference Get details about Predictive Intelligence components such as properties and language support.](https://servicenow-prod.fluidtopics.net/CAfcoyr9WMIe1dmbxftAVw "The Predictive Intelligence properties control certain aspects of its machine-learning solution frameworks and solution training process, as well as other areas of the application.") |
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{#predictive-intelligence-landing__table_iwv_lpv_klb}