Manage duplicate configuration items (CIs)

  • Release version: Xanadu
  • Updated November 19, 2024
  • 1 minute to read

    • Use Now Assist to review de-duplication tasks, create de-duplication templates, assign tasks to templates, and run the templates. In every step and choice that you make, the manage duplication CIs skill directs you to the next step according to your selection.

    In CMDB Workspace you can open the Now Assist panel, and then select Manage duplicates. Continue to review responses on the Now Assist panel and to select next actions to manage and remediate duplicate CIs.

    As you interact with the skill, it guides you to the next step according to your selection. You can review the root cause analysis for the de-duplication tasks. Root cause analysis groups the de-duplication tasks by IRE identification rules (including criterion attributes) and discovery sources. Use that information to prevent further generation of duplicate CIs.

    For more information, see Using Now Assist for CMDB.

    Figure 1. The Manage duplicate CIs skill in the Now Assist panel
    The Manage duplicate CIs skill walks you step by step through the process.

    Availability

    This skill is available in the workflows and products listed below.

    Table 1. Now Assist products and workflows
    Workflow Product
    Technology Now Assist for Configuration Management Database (CMDB)