---
sourceDocument: Xanadu Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences

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    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Enable AI

ft:clusterId :

    - platai

bundleId :

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workflow :

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---

# Task Intelligence Analytics and Monitoring

# Task Intelligence Analytics and Monitoring {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use the Task Intelligence Admin Console to monitor, analyze, and assess the performance of your machine learning model.  

[Task Intelligence for ITSM Analytics and Monitoring](https://www.servicenow.com/docs/access?context=task-intel-monitor-analystics&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US)
:   View the impacts of your Task Intelligence models. Monitor model performance overtime, track business value, and view what predictions your agents did and didn't use.

View Analytics for Task Intelligence for CSM
:   View Task Intelligence for Customer Service analytics and see how your machine learning models are working.

:   View details about historical predictions in the Predictor Results for CSM models.