Xanadu Enable AI

Release: xanadu
ft:locale: English
ft:publication_title: Xanadu Enable AI
ft:clusterId: platai
bundleId: platai
workflow: Platform

Enable AI experiences
Now Assist
Exploring Now Assist
Now Assist Admin console
Now Assist panel
Now Assist context menu
Email recommendations using the Now Assist context menu
Summarize records with the Now Assist context menu
Now Assist Context Menu usage dashboard
Use Now Assist context menu for custom skill deployment
Create Now Assist context Menu configuration
Now Assist skills
Analysis skills
Alert analysis
Alert investigation
Contract analysis
Post incident analysis
Sentiment Analysis
Conversational solutions skills
Agile story generation
Incident assist
Manage duplicate CIs
Service Graph Connector diagnosis
Task generation in Collaborative Work Management
Content management skills
Contract metadata extraction
Content generation skills
KB generation
Resolution notes generation
Content and record summary skills
Record summarization
Change request summarization
Chat summarization
CI summarization
Correlation insights for records in Security Operations
Docs summarization in Collaborative Work Management
Feedback and multi feedback summarization
Fulfiller summarization
Gen AI Docs
Email project summary
Sidebar discussion summarization
Test summarization
Work order task closure summarization
Explanation skills
Change request risk explanation
Recommendation skills
Chat reply recommendation
Email response skill
Major Incident Management email content recommendation
Security incident recommended actions
Skills in the Creator workflow
App generation
Catalog item generation
Intelligent code recommendations
Data visualization generation
Flow generation
Flow recommendations
Playbook generation
Refine content
RPA bot generation
Spoke generation
UI generation
Skills in the Platform workflow
Conversational experience
Now Assist Multi-Turn Catalog Ordering
Now Assist Q&A Genius Results
Now Assist Topics
Subflows and actions
Knowledge content recommendation
Platform skills
Navigation
Now Assist Guardian
Translation for Now Assist
Writing instructions for large language models
Configuring Now Assist settings and features
Install Now Assist plugins
Turn on the Now Assist panel
Activate a Now Assist skill
Configure chat summarization
Configure email reply recommendation
Edit a Now Assist skill
Make a copy of a Now Assist skill
Configure case or incident summarization in the Now Assist Admin console
Troubleshoot a Now Assist skill
Enable translation for Now Assist applications
Microsoft Azure OEM for Dynamic Translation in Now Assist
Review Now Assist account information
Assign the data steward role
Opt out of data sharing for Now Assist
Activate offensiveness protection for generative AI
Configure prompt injection attack protection
Configure sensitive topic filters
Export Now Assist Guardian logs
Manage large language models
Analyzing Now Assist performance
Exploring Now Assist Analytics
Configuring Now Assist Analytics
Map a skill to a dashboard
Using Now Assist Analytics
Overall health
Self-Service performance
Skills performance
Skill details
Now Assist Analytics reference
Now Assist Analytics roles
Now Assist Analytics indicators
Now LLM Service updates
Now Assist reference
Now Assist Admin roles
User data usage policy for Now Assist
Domain separation in the Now Assist Admin console
Performance Analytics indicators for generative AI
Knowledge Graph
Exploring Knowledge Graph
Access Knowledge Graph Schemas
Leverage Knowledge Graph prebuilt integration with Virtual Agent
Leverage Knowledge Graph prebuild integration with AI agents
Configuring Knowledge Graph
Configure Microsoft OneDrive application for Knowledge Graph
Using Knowledge Graph Designer
Create a Knowledge Graph schema
Edit a Knowledge Graph schema
Manage nodes in a Knowledge Graph schema
Add or delete edges to a Knowledge Graph schema
Test a Knowledge Graph schema
Analyze Knowledge Graph logs for debugging
Create a copy of a Knowledge Graph schema
Reference for Knowledge Graph
Generative AI Controller
Exploring Generative AI Controller
Domain separation and Generative AI Controller
Configuring Generative AI Controller
Installing Generative AI Controller
Configuring API credentials for generative AI capabilities
Aleph Alpha
Amazon Bedrock
Azure OpenAI
Google AI Studio
Google Vertex AI
IBM watsonx
OpenAI
Generic large language model (LLM)
Configure a generic large language model (LLM) connector
Set a provider for a generative AI capability
Select a model for Amazon Bedrock
Enable a generative AI capability in Virtual Agent Designer
Configure sensitive data handling for generative AI
Configure small talk filters
Enable recursive summarization for large inputs
Enable Dynamic Translation for capabilities in Generative AI Controller
Disable Dynamic Translation for LLM Virtual Agent conversations
Configure rate limiting for providers
Using Generative AI Controller
Use Generative AI Controller with Workflow Studio
Use Generative AI Controller with Virtual Agent Designer
Use Sentiment Analysis with Workflow Studio
Use a script with Generative AI Controller
Reference for Generative AI Controller
Generate Content action
Generic Prompt action
Sentiment Analysis action
Summarize action
Now Assist AI agents
Exploring Now Assist AI agents
AI Agent Studio
Domain separation and Now Assist AI Agent Studio
Multiple conversations in Now Assist AI agents
Hide citations for agentic workflows or AI agents
Follow-up conversations after AI agent execution
Now Assist agentic workflows
Platform agentic workflows
Analyze incident trends
Classify tasks
Generate resolution plans
Identify ways to improve services
Investigate IT problems
Process emails for tasks
Suggest survey responses
Writing effectively for agentic AI
Example AI agent
Example agentic workflow
Group Action Framework
Security for AI agents
Configuring Now Assist AI agents
Install Now Assist AI agents
Enable Now Assist Guardian in AI agents
Set up long-term memory
Select the large language model (LLM)
Set up AI Search for Group Action Framework
Configure Group Action Framework
Create an AI agent
Find AI agents
Duplicate an AI agent
Modify an AI agent
Add a tool to an AI agent
Catalog item
Conversational topic
File upload
Flow action
Knowledge Graph
Now Assist skill
Record operation
Script
Search retrieval
Subflow
Web search
Test an AI agent
Delete an AI agent
Create an agentic workflow
Duplicate an agentic workflow
Activate an agentic workflow template
Modify an agentic workflow
Test an agentic workflow
Delete an agentic workflow
Run an agentic evaluation
General guidelines for agentic evaluation runs
Examples of using AI agents
Resolve an incident
Now Assist AI agents reference
AI Agent Analytics dashboard
Agentic evaluation run results
Now Assist glossary
Now Assist Data Kit
Exploring Now Assist Data Kit
Configuring Now Assist Data Kit
Install Now Assist Data Kit
Using Now Assist Data Kit
Add a dataset
Create a derived dataset
Add a ground truth to each dataset record
Now Assist Data Kit reference
Now Assist Data Kit roles (sn_data_kit.admin)
Now Assist Data Kit roles (sn_data_kit.analyst)
Now Assist Skill Kit
Exploring Now Assist Skill Kit
General guidelines for Now Assist Skill Kit
Scoping the skill
Creating a dataset using Now Assist Skill Kit
Developing the prompt
Evaluating the prompt
Deploying and monitoring the skill
Example use case for Now Assist Skill Kit
Security for Now Assist Skill Kit
Configuring Now Assist Skill Kit
Configure a skill prompt
Configure skill deployment settings
Using Now Assist Skill Kit
Create a skill
Create a prompt
Add a retriever
Retriever chunking and reranking
Use prompt assistance
Test a prompt
Evaluate a prompt
Finalize and publish a skill
Activate a skill
Call a custom skill from a script
Now Assist Skill Kit reference
Now Assist Skill Kit roles
Field of use for Now Assist Skill Kit
Now Assist Readiness Evaluation
Explore
Configure
Run the GenAI/AgenticAI Assessment scheduled job
Configure the Now Assist Readiness Evaluation guided setup
Use
Using Now Assist Readiness Evaluation dashboard
Agentic AI - Assessment dashboard tab
Now Assist assessment dashboard tab
Assessing go or no-go
Reviewing your Now Assist assessment
Reviewing your agentic AI assessment
Natural Language Understanding
Exploring Natural Language Understanding
Activate the NLU Workbench
NLU Workbench roles
NLU Workbench properties
NLU language support
NLU Service updates
NLU models
Model management
Creating models
Create an NLU model from blank
Create an NLU model from a CSV file
Create an NLU model using a pre-built model
Duplicate an NLU model
Export an NLU model
Add an NLU model to an update set
Delete an NLU model
Build and train your model
NLU intents
Create an NLU intent
Reusing intents from prebuilt NLU models
Import an NLU intent
Resolve intent issues
NLU entities
Create a simple entity
Create a mapped entity
Create a pattern entity
Create a system-derived entity
Create an open-ended entity
Import entities
Using regular expressions in entities
NLU vocabulary
Create a regular vocabulary item
Create a pattern vocabulary item
Create a list vocabulary source
Create a table vocabulary source
Sync a table vocabulary source
Pre-built vocabulary
Test set creation and management
Train and try your NLU model
Test panel feedback
Test and publish your model
Test your model
Publish your NLU model
Compare draft and published versions of your NLU model
Irrelevance detection in NLU
Tune your model
NLU model settings
Multilingual model management
Model language grouping
Translate a multilingual model
Enable or disable a secondary model intent
Assign an NLU editor to a model
Import primary model content to a secondary model
Virtual Agent and NLU Workbench integration
NLU Workbench - Advanced Features
Install NLU Workbench - Advanced Features
Components installed with NLU Workbench - Advanced Features
Multi-model Batch Testing
Create a test set
Run a multi-model batch test
Cross-model Conflict Review
NLU Model Performance
NLU Expert Feedback Loop
Issue Auto Resolution Tuning in NLU
Issue Auto Resolution tuning options
Intent Discovery
Install Intent Discovery
Components installed with Intent Discovery
Natural Language Query
Exploring Natural Language Query
Using Natural Language Query
Configuring NLQ
Create an NLQ synonym
Create an NLQ shortcut
View NLQ logs
View NLQ Table Guesser logs
Natural Language Query References
NLQ properties
Natural Language Query roles
Predictive Intelligence
Explore Predictive Intelligence
Predictive Intelligence frameworks
Install Predictive Intelligence
Configure Predictive Intelligence
Configuration tips for Predictive Intelligence
Create a custom stopwords list
Create a word corpus
Quick start tests for Predictive Intelligence
Activate solution version
Export trained solutions to production
Configuring advanced settings for your ML solutions
Configure class recall for a classification solution
Configure TF-IDF for solutions
Configure XGBoost for classification or regression solutions
Configure DBSCAN for a clustering solution
Configure HDBSCAN for a clustering solution
Configure Connect Component algorithm and Levenshtein Distance method for a clustering solution
Config parameters for model config in classification
Use LightGBM algo for classification model training
Minimum records needed for label to include it
Configure include only top N labels
Remove others label
Creating and training solutions
Create and train a classification solution
Exclude a class from prediction
Exclude a class from solution training
Tune a trained classification solution
Configuring target metrics for a trained classification solution
Using Group By for classification
Create and train a similarity solution
Update your similarity score threshold
Create and train a clustering solution
Assign a name to a cluster
Generate a representative sample of a cluster
Apply purity on a clustering solution
Analyze a cluster with a data source
Create and train a regression solution
View solution training progress
Review classification solution statistics
Review solution similarity examples
Using Predictive Intelligence
Using Machine Learning APIs
Testing and monitoring predictions
Test a classification solution prediction
Test a similarity solution prediction
Track classification prediction results over time
Reviewing your ML solution training jobs
Database View support for Predictive Intelligence
ServiceNow apps and features that use Predictive Intelligence
Use Predictive Intelligence in Workflow Studio with ML actions
Using MLSolutionFactory scriptable objects
Preserve ML solutions during a system clone
Predictive Intelligence references
Domain separation and Predictive Intelligence
Data Encryption in Predictive Intelligence
Predictive Intelligence language support
Predictive Intelligence properties
Predictive Intelligence roles
Document Intelligence
Exploring Document Intelligence
Configuring Document Intelligence
Set up Document Intelligence
Install Document Intelligence
Upgrade to Document Intelligence 3.0 or later from version 2.4 or earlier
Configure Document Intelligence settings
Set up document extraction use cases
Create a document extraction use case
Create a field for data extraction
Deactivate a data extraction field
Configure data extraction modes
Manage document extraction use cases
Duplicate a document extraction use case
Export a document extraction use case
Import a document extraction use case
Delete a document extraction use case
Set up document classification use cases
Create a document classification use case
Create a document class
Train a use case
Manage document classification use cases
Delete a document classification use case
Manage field values
Integrating Document Intelligence with other applications
Integrate with a custom application or workflow
Integrate with Customer Service Management
Integrate with Financial Services Operations
Integrate with Accounts Payable Operations
Integrate with Automation Center
Using Document Intelligence
Create a document task
Complete a document task
Extract fields using the Document Intelligence workspace
Extract fields using the draw tool
Classify documents using the Document Intelligence workspace
Monitoring Document Intelligence performance
View reports on the Document Intelligence Admin home page
Document Intelligence monitoring dashboard
Use case performance dashboard
Document Intelligence references
Components installed with Document Intelligence
Confidence scores
Data extraction modes
Data normalization
Document field statuses
Document Intelligence forms
Check box list form
Single field form
Single field group form
Table form
Document Intelligence properties
Document Intelligence roles
Document Intelligence terminology
Document task statuses
Domain separation and Document Intelligence
Languages supported by Document Intelligence
Limitations in Document Intelligence
Now Assist in Document Intelligence
Exploring Now Assist in Document Intelligence
Configuring Now Assist in Document Intelligence
Using Now Assist in Document Intelligence
Extracting document information with the Now Assist in Document Intelligence workspace
Reviewing a legal document with Now Assist in Document Intelligence
Now Assist in Document Intelligence reference
Data extraction modes in Now Assist in Document Intelligence
Document and visual insights AI agent
Task Intelligence
Exploring Task Intelligence
Configure Task Intelligence
Install Task Intelligence Admin Console
Manage machine learning models with Task Intelligence
Create a Task Intelligence model
Edit a Task Intelligence model
Assess a Task Intelligence model
Assess field-level accuracy for multi-output models
Task Intelligence Analytics and Monitoring
Export a Task Intelligence model
Task Intelligence references
Task Intelligence roles
Languages supported by Task Intelligence
Additional resources for AI products and solutions

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