---
sourceDocument: Xanadu Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences

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    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Disable Dynamic Translation for LLM Virtual Agent conversations

# Disable Dynamic Translation for LLM Virtual Agent conversations {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable dynamic translation of chat messages into English before they are sent to the ServiceNow large language model (Now LLM) in generative AI topics to support users who speak other languages.

## Before you begin

You must have Dynamic Translation for Virtual Agent installed and active for your Virtual Agent. For more information, check out .

Role required: admin

## About this task

Dynamic Translation is enabled by default.

There are certain limitations of Dynamic Translation for Virtual Agent. Catalog item names are not automatically translated, and only languages configured for language detection will be recognized.

## Procedure

1. Navigate to the System Properties table by entering <kbd class="ph userinput">sys_properties.list</kbd> in the navigator.
2. Select the magnifying glass icon () to expand the column search row.
3. In the Name column, enter <kbd class="ph userinput">sn_generative_ai.disable_dynamic_translation</kbd> and press Enter to search, and then open the matching record.
4. Set the property value to <kbd class="ph userinput">true</kbd>.
5. Select Save to save the record.

## Result

Chat requester utterances are translated into English before being sent to Now LLM and output messages are translated back into the requester's preferred language.