---
sourceDocument: Xanadu Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences

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    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Domain separation and Predictive Intelligence

# Domain separation and Predictive Intelligence {#ariaid-title1}

* Release version: Xanadu
* 
* Updated December 31, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Domain separation is supported in the Predictive Intelligence application. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

## Support level: Standard {#domain-separation-predictive-intelligence__section_q5d_pxr_xkb}

* Includes all aspects of Basic level support.
* Application properties are domain-aware as needed.
* Business logic: The service provider (SP) creates or modifies processes per customer. The use cases reflect proper use of the application by multiple SP customers in a single instance.
* The instance owner must configure the minimum viable product (MVP) business logic and data parameters per tenant as expected for the specific application.
{#domain-separation-predictive-intelligence__ul_tfh_drj_xkb}

Sample use case: An admin must be able to make comments required when a record closes for
one tenant, but not for another.{#domain-separation-predictive-intelligence__p_ssc_nfg_h1c}

For more information on support levels, see [Application support for domain
separation](https://www.servicenow.com/docs/access?context=domain-separated-apps&version=xanadu&pubname=xanadu-platform-security&ft:locale=en-US).{#domain-separation-predictive-intelligence__p_tsc_nfg_h1c}

## Overview of domain separation and Predictive Intelligence {#domain-separation-predictive-intelligence__section_pvf_wkx_vcb}

With Predictive Intelligence, you can create machine learning solutions using historic datasets. A machine learning solution definition can be configured in Predictive Intelligence per domain, which ensures that the data used by the solution is domain-specific data. After a solution is trained within a domain, the solution's predictions can be applied within that
domain.

## How domain separation works in Predictive Intelligence {#domain-separation-predictive-intelligence__section_ydt_kth_scb}

An instance owner can train a machine learning (ML) solution for each domain by creating a solution definition for each domain and training those solutions. In this way each solution uses data specific to the corresponding domain.

* Data can be domain separated
* Domain column is present for base system application tables
* Domain-specific configuration is managed by instance owner
* Tenant domains can manage their own application data
* Application properties are domain-aware when needed
{#domain-separation-predictive-intelligence__ul_prw_pfv_l2b}
**Related concepts**   

* [Predictive Intelligence language support](https://servicenow-prod.fluidtopics.net/jy6MLZE83XS4eYCmPH~phg "Predictive Intelligence provides international language support. Learn which languages are available to Predictive Intelligence solutions.")  
**Related reference**   

* [Data Encryption in Predictive Intelligence](https://servicenow-prod.fluidtopics.net/v0uHFG2eKdRtwbi~2xzcdg "Learn which types of encryption are supported for training Predictive Intelligence solutions.")
* [Predictive Intelligence properties](https://servicenow-prod.fluidtopics.net/CAfcoyr9WMIe1dmbxftAVw "The Predictive Intelligence properties control certain aspects of its machine-learning solution frameworks and solution training process, as well as other areas of the application.")
* [Predictive Intelligence roles](https://servicenow-prod.fluidtopics.net/btqSkqrLtqCfXJNW318ytQ#predictive-intelligence-roles "Predictive Intelligence is installed with these roles.")  
**Related topics**   

* [Domain separation for service providers](https://www.servicenow.com/docs/access?context=domain-sep-landing-page&version=xanadu&pubname=xanadu-platform-security&ft:locale=en-US)