---
sourceDocument: Xanadu Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/intelligent-experiences

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Testing and monitoring predictions

# Testing and monitoring predictions {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Evaluate the coverage and precision of your machine-learning (ML) solutions by testing
them. Once deployed, track the performance over time to see how your solutions perform. Use the
information to make changes to your solutions to improve the predictions.

## Testing solutions {#testing-reviewing-ml-solutions__section_mjw_dxj_ntb}

After your ML solutions are trained, you can call on the Predictive Intelligence API to make a solution prediction. Use the API to test the following solutions:

* [Test a classification solution prediction](https://servicenow-prod.fluidtopics.net/0imkRHl8f1wwuBWtxkJkwg "Once your machine-learning (ML) solutions are trained, you can call on the Predictive Intelligence API to make a solution prediction. In this example procedure, we use the REST API Explorer to test a classification solution prediction for incident categorization.")
* [Test a similarity solution prediction](https://servicenow-prod.fluidtopics.net/zDHkIZ4pMG4f96TXJQjL7g "Once your machine-learning (ML) solutions are trained, you can call on the Predictive Intelligence API to make a solution prediction. In this example procedure, we use the REST API Explorer application to test a similarity solution prediction for resolved incident recommendations.")
{#testing-reviewing-ml-solutions__ul_vvw_cyj_ntb}

## Monitoring predictions {#testing-reviewing-ml-solutions__section_igj_fxj_ntb}

For classification predictions, use the Prediction Results dashboard to track the coverage and
precision of predictions over time.

To learn how, see [Track classification prediction results over time](https://servicenow-prod.fluidtopics.net/Y1nQnDYMQDuIfJ9~SrNqVg "Use the Prediction Results dashboard to determine if classification solution predictions are improving over time. Identify solutions that need refining or retraining.").

## Prediction troubleshooting {#testing-reviewing-ml-solutions__section_owf_zs1_ttb}

For troubleshooting common issues with solution predictions, see the [Predictive Intelligence Common issues \[KB781893\]](https://support.servicenow.com/nav_to.do?uri=/kb?id=kb_article_view&sysparm_article=KB0781893) article
in the Now Support
Knowledge Base.