Now Assist in Document Intelligence

  • Release version: Xanadu
  • Updated May 31, 2025
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist in Document Intelligence

    ServiceNow® Now Assist in Document Intelligence leverages generative AI to extract key information from digital documents and integrate it into your automation workflows. This capability helps streamline processes by automatically identifying and using relevant data from documents, enhancing efficiency and accuracy in your operations.

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    Key Features

    • Generative AI Skills: A variety of AI-powered skills are available to extract and process information from documents, which you can configure and activate based on your workflow needs.
    • Configuration and Use: You can enable and customize Now Assist in Document Intelligence to suit your organizational requirements and then employ its AI capabilities to automate document data extraction.

    Important Considerations

    • Availability Restrictions: Not all AI models or features are available in every region or environment. Some capabilities are restricted in specific data centers (such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected), self-hosted setups, or regulated markets. Customers should verify availability based on their location and environment.
    • Data Processing: Document data and AI processing occur in centralized ServiceNow environments, possibly involving third-party cloud providers like Microsoft Azure, following ServiceNow’s internal data policies.
    • Data Collection and Privacy: Inputs, outputs, and edits generated by the AI are collected to improve ServiceNow technologies. Customers have the option to opt out of this data collection at any time.

    Important Notices

    • AI Limitations: As with all AI and machine learning applications, results may not always be fully accurate or complete. Customers must validate AI outputs and use human oversight, especially when decisions impact critical areas like healthcare, finance, legal, or security.
    • No Legal or Professional Advice: The outputs are informational only and do not substitute for professional advice. Customers assume responsibility for decisions based on AI-generated information.
    • Compliance: Users must comply with ServiceNow’s AI Acceptable Use Policy, which governs responsible and ethical use of AI capabilities.

    Getting Help and Additional Resources

    • Access real-time courses and self-paced training via ServiceNow University to better understand and implement AI features.
    • Utilize the ServiceNow Community and Known Error Portal for support and troubleshooting related to AI products.
    • Contact ServiceNow Customer Service and Support for direct assistance.

    With ServiceNow® Now Assist in Document Intelligence, you can use generative AI to get key information from digital documents into your automation workflows.

    Get started

    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    Disclaimer

    None of the Advanced AI and Data Products provide legal or professional advice. The outputs provided by the Advanced AI and Data Products are for informational purposes only and are not a substitute for advice from a qualified professional. Customer assumes all responsibility and obligations with respect to any decisions, advice, conclusions, legal opinions, recommendations made or given as a result of the use of the services, including without limitation, any decision made, or action taken by Customer in reliance upon the Advanced AI and Data Products.

    The Advance AI and Data Products and services do not and are not intended to constitute legal advice and do not create an attorney-client relationship.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Further, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information extracted from documents. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.