Now Assist content and record summary skills

  • Release version: Xanadu
  • Updated November 19, 2024
  • 1 minute to read

    • Now Assist skills can provide generative AI summarization capabilities for cases, incidents, and other records on the ServiceNow AI Platform.

    Note:
    If you're looking to add summarization to custom or child tables, you can create a new skill in Now Assist Skill Kit. See Create a skill.
    Figure 1. Example Incident skills tile in Now Assist Admin
    Incident skill tiles are available in some Now Assist Admin workflows.
    Figure 2. Example summarization skill tile for Now Assist for Sourcing and Procurement Operations (SPO)
    The summarization for fulfillers skill tile is available in Now Assist for Sourcing and Procurement Operations (SPO) in the Finance & Supply Chain workflow.
    Figure 3. Example content summary skill tiles for Now Assist for Strategic Portfolio Management (SPM)
    Content summary skill tiles are available in Now Assist for Strategic Portfolio Management (SPM) in the Technology workflow.