Generative AI Controller
Summarize
Summary of Generative AI Controller
Generative AI Controller enables ServiceNow customers to integrate third-party large language models (LLMs) directly into their workflows. This integration supports AI-generated text and sentiment analysis, allowing customers to build advanced workflows and custom scripts using Workflow Studio and Virtual Agent Designer. Users can also create their own AI prompts from scratch to tailor AI interactions to specific use cases.
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Key Features
- Direct integration with external LLMs: Connect and utilize third-party AI models seamlessly within ServiceNow workflows.
- Custom workflow creation: Design AI-driven processes using Workflow Studio and Virtual Agent Designer.
- Prompt customization: Build custom AI prompts to suit unique business requirements.
- Provider configuration: Configure and manage Generative AI Controller provider capabilities to optimize AI use.
- Support resources: Access documentation, troubleshooting guides, and community support for smooth implementation.
Important Considerations
- AI limitations: The AI may not always generate accurate or appropriate results. Customers must test and validate AI outputs and maintain human oversight, especially in sensitive domains like healthcare, finance, or security.
- Data processing: Data is transferred from customer instances to centralized ServiceNow environments and possibly third-party cloud providers (e.g., Microsoft Azure), handled according to ServiceNow’s compliance and data policies.
- Data collection and privacy: ServiceNow collects inputs, outputs, and edits from this application to improve AI technologies. Customers can opt out of this data collection as needed.
- Compliance: Use of the AI controller is subject to ServiceNow’s AI Acceptable Use Policy, which customers must follow.
Use Generative AI Controller to integrate third-party large language models (LLMs) with your workflows.
Get started
Get started with Generative AI Controller to integrate directly with external LLMs. With Workflow Studio and Virtual Agent Designer, you can create your own use cases for AI-generated text and sentiment analysis, including advanced workflows and custom scripts. You can also create your own prompts from scratch.
Configure
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Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Further, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.