Platform Identify ways to improve services agentic workflow

  • Release version: Xanadu
  • Updated February 7, 2025
  • 1 minute to read

    • Use the Platform Identify ways to improve services AI agents agentic workflow to continuously analyze feedback, performance metrics, and historical trends that identify areas for service improvement.

    Identify ways to improve services overview

    The Identify ways to improve services agentic workflow can help optimize service delivery and customer satisfaction by analyzing feedback, metrics, and trends to provide actionable process improvement recommendations.

    The agents, tools, and triggers that are associated with the Identify ways to improve services agentic workflow are provided by the Now Assist applications. You can activate the agentic workflow template by making triggers active and setting the display settings to include the Now Assist panel. If you want to change this agentic workflow's instructions, you must duplicate it, adjust the settings to suit your specific needs, and activate the duplicated version of the agentic workflow instead.

    Prerequisites and set up

    To access this workflow, you must have Now Assist for Platform installed on your instance, which you can get if you install any other Now Assist application, such as Now Assist for IT Service Management (ITSM).

    Sample utterance

    After the workflow has been activated in AI Agent Studio, enter suggest improvements to continuous service improving or similar phrases in the Now Assist panel to trigger the workflow. You can also run this workflow on the Testing page of AI Agent Studio with the same utterance in the Task field if you have the sn.aia_admin role.

    AI agents used in the Identify ways to improve services agentic workflow

    Table 1. AI agents names and descriptions in the Identify ways to improve services agentic workflow
    AI agent name AI agent description
    Survey requirement collector Acquires and validates the user survey data to ensure an accurate and seamless data handoff for subsequent analysis.
    Survey analyzer Collects and structures the survey data with metrics, trends, and recommendation insights.

    Other Platform agentic workflows

    For more information on the other agentic workflows that are associated with the Platform workflow, see Platform agentic workflows.