Jumpstart Your Success Dashboard

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Jumpstart Your Success Dashboard

    The Jumpstart Your Success Dashboard accelerator is designed for Impact Customers to quickly gain visibility into their ITSM and/or HR product success metrics through the Success Dashboard. It offers a hands-on demonstration using a temporary instance with cloned customer data, along with a guided tour of features, benefits, and best practices for getting started.

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    This offering is available exclusively to Impact Guided, Guided+, Advanced, and Total package customers under the applicable ServiceNow Impact Package and Accelerator terms.

    Key Features

    • Temporary Instance: Provisioned with cloned customer data for up to 30 days to demonstrate the Success Dashboard capabilities.
    • Enablement and Configuration: Setup of the Success Dashboard tailored to the customer’s environment.
    • Coaching Sessions: Two sessions (first up to 60 minutes, second optional) with a Technical Consultant to provide reporting strategy, demonstrate KPIs (Performance Quality and Service Quality), and answer questions related to the CIO dashboard.
    • Configuration Overview and Resources: Access to key guides and resources supporting dashboard usage and configuration.

    Customer Involvement and Responsibilities

    • Platform Owner (Required): Provides leadership, ensures alignment with business strategy and ServiceNow roadmap, and governs the platform.
    • System Administrator(s) (Required): Maintains platform stability, manages support cases, and performs configuration tasks.
    • Reporting Lead (Recommended): Acts as liaison with ServiceNow consultants and drives engagement actions.
    • Developers (Optional): Develop custom code if needed.
    • Trusted Service Partners (Recommended): Participate to learn best practices and potentially support ongoing efforts.

    Access and Limitations

    The accelerator may not be available in certain restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected datacenters, self-hosted customers, or managed service providers except for internal use.

    ServiceNow does not take responsibility for implementing Success Dashboard recommendations on the customer’s production or non-production instances.

    Demonstration of what is possible with the Success Dashboard using your data via a temporary instance.

    Accelerator Overview

    The Jumpstart Your Success Dashboard provides Impact Customers with an overview of the Success Dashboard, which aims to help Customers gain visibility into their ITSM and/or HR product success metrics. It includes an applied demonstration of the Success Dashboard, a guided tour of its features and benefits via a temporary instance containing your cloned data, and leading practices on getting started.

    Package Availability

    Note:
    This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages.

    Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.

    What You Get

    Temporary instance (w/cloned instance data)
    • Provisioning of a temporary instance
    • Enablement and configuration of Success Dashboard
    Coaching Session #1 (up to 60 minutes)
    • Provide reporting strategy overview
    • Demonstrate the ITSM Success Dashboard in temporary instance
      • Performance Quality KPIs
      • Service Quality KPIs
      • Configuration Overview
    • Key resources and guides
    • Includes 30 days of access to the temporary instance and a Technical Consultant
    Coaching Session #2 (optional – up to 60 minutes)
    Opportunity for Q&A related to CIO dashboard

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner- Required Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s)- Required Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Reporting Lead- Recommended Meets with the ServiceNow Impact Accelerator Consultant, provides access to the required resources, and drives the actions from the engagement.
    Developers- Optional Writes code for the ServiceNow platform.
    Trusted Service Partners- Recommended Attends ServiceNow Impact Accelerator to understand leading practices and potentially support customer going forward.

    Requested Information / Access

    Please refer to the applicable Impact Accelerator Description.

    Exceptions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected datacenters, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal use).

    ServiceNow isn’t responsible for implementing Success Dashboard recommendations on Customer’s non-production or production instances.