--- sourceDocument: Australia Impact sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/impact Release : - australia ft:locale : - en-US ft:publication_title : - Australia Impact ft:clusterId : - ipact bundleId : - ipact --- # Jumpstart Your Strategic Portfolio Management -- Resource Management Workspace # Jumpstart Your Strategic Portfolio Management -- Resource Management Workspace {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Jumpstart Your Strategic Portfolio Management -- Resource Management Workspace The Jumpstart Your Strategic Portfolio Management (SPM) -- Resource Management Workspace Accelerator is designed to showcase the capabilities of Resource Management Workspaces within ServiceNow's SPM. It helps Impact customers gain a centralized and efficient view of resource allocations and requests to enhance resource management practices. This accelerator includes key resources and leading practices to help customers begin using Resource Management Workspaces quickly and effectively. Show full answer Show less This offering is available to customers with Impact Guided, Guided+ (SV or PG), Advanced, and Total packages. ## What You Get * **Session Preparation:** A Technical Accelerator Consultant provisions a temporary ServiceNow instance and activates/configures Resource Management Workspace components within SPM. * **Customer Coaching Session #1 (up to 1.5 hours):** * Overview and demonstration of Resource Management Workspaces * Guidance on setting up Resource Management Workspaces for successful use * Discussion on foundational data and key capabilities * Review of leading practices and implementation guidance * **Customer Coaching Session #2 (optional, up to 1 hour):** A Q\&A session to address additional questions related to Resource Management Workspace within SPM. * **Outputs:** * 30-day access to the temporary instance and ongoing support from the Technical Accelerator Consultant * Copy of the coaching session deck ## Customer Roles and Responsibilities The accelerator requires participation from various customer roles to ensure successful engagement: * **Platform Owner:** Oversees the ServiceNow platform, ensures alignment with business strategy, and governs platform usage. (Required) * **System Administrators:** Maintain platform stability, manage support cases, and perform configuration tasks. (Required) * **Other Customer Roles:** Primary stakeholders involved in resource management such as Project Managers or Resource Managers. (Required) * **Developers:** Responsible for coding on the ServiceNow platform. (Optional) * **Trusted Service Partners:** Attend coaching sessions to understand best practices and potentially support the customer. (Optional) ## Additional Information Detailed legal terms, prerequisites, specifications, and exclusions are available in the Impact Accelerator Terms Matrix. Notably, ServiceNow does not implement configuration changes on customer production or non-production instances as part of this accelerator. The Jumpstart Your Strategic Portfolio Management (SPM) -- Resource Management Workspace Accelerator provides a demonstration of the possibilities and capabilities of Resource Management Workspaces within SPM. ## Accelerator overview {#jumpstart-strategic-portfolio-management-resource-management-workspace__section_nv3_rvh_c5b} Jumpstart Your Jumpstart Your Strategic Portfolio Management -- Resource Management Workspace provides Impact customers with a comprehensive overview of the Resource Management Workspace in SPM, demonstrating how to gain a centralized view of resource allocations and requests to drive more efficient and informed resource management. This Accelerator also equips customers with key resources and leading practices to help them get started quickly. ## Package Availability {#jumpstart-strategic-portfolio-management-resource-management-workspace__id_ulm_bgk_hjc} Note: This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages. ## What you get {#jumpstart-strategic-portfolio-management-resource-management-workspace__section_vhc_tvh_c5b} Session preparation : The Technical Accelerator Consultant: * Provisions a temporary instance * Activates and configures the applicable components of Resource Management Workspaces within SPM {#jumpstart-strategic-portfolio-management-resource-management-workspace__ul_m3p_xvh_c5b} Customer coaching session #1 (up to 1.5 hrs) : Includes the following: * Overview \& demonstration of Resource Management Workspaces * Review setting up Resource Management Workspaces within SPM for success * Installation \& configuration * High level discussion on Foundation data {#jumpstart-strategic-portfolio-management-resource-management-workspace__ul_ymq_q3n_ydc} * Walkthrough of key capabilities * Review leading practices and implementation guidance {#jumpstart-strategic-portfolio-management-resource-management-workspace__ul_wjt_gwh_c5b} Customer coaching session #2 (optional upon customer request, up to 1 hr) : Opportunity for Q\&A related to Resource Management Workspace within SPM Output(s) : * 30-day access to the temporary instance and Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations * Copy of the Coaching session deck {#jumpstart-strategic-portfolio-management-resource-management-workspace__ul_e5l_rsh_jjc} ## Requested customer resources {#jumpstart-strategic-portfolio-management-resource-management-workspace__section_mbc_jxh_c5b} One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific. {#jumpstart-strategic-portfolio-management-resource-management-workspace__table_wzw_lxh_c5b__entry__4} | Customer resource | Responsibilities | Required | Optional | |-|-|-|-| | Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | | | System Administrators | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | | | Other Customer Role(s) | Primary stakeholders responsible for Resource Management.For example, individuals who are responsible for making requests for resources or collaborating on the allocation and planning of resources, such as a Project Manager or a Resource Manager. | ✓ | | | Developers | Writes code for the ServiceNow platform. | | ✓ | | Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | | ✓ | [Table 1. Customer resource and responsibilities] {#jumpstart-strategic-portfolio-management-resource-management-workspace__table_wzw_lxh_c5b} ## Requested Information/Access Note: Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html). ## Exclusions {#jumpstart-strategic-portfolio-management-resource-management-workspace__id_enp_3hk_hjc} ServiceNow is not responsible for implementing any of the recommended configuration changes on Customer's non-production or production instances.