--- sourceDocument: Australia Impact sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/impact Release : - australia ft:locale : - en-US ft:publication_title : - Australia Impact ft:clusterId : - ipact bundleId : - ipact --- # Jumpstart Your AI Agent Studio # Jumpstart Your AI Agent Studio {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Jumpstart Your AI Agent Studio Jumpstart Your AI Agent Studio is an Accelerator designed to help ServiceNow Impact customers understand and implement AI agents on the platform. It showcases how autonomous or Human-on-the-loop (HOTL) AI agents, equipped with integrated tools, can perform a broad range of tasks with minimal human intervention. This enhances organizational efficiency and demonstrates AI's transformative impact within ServiceNow environments. Show full answer Show less The Accelerator includes key resources and best practice guides to facilitate the adoption and effective use of ServiceNow AI Agents. ## Package Availability This offering is available to customers subscribed to the Impact Guided, Guided+ (SV or PG), Advanced, and Total packages. ## What You Get * **Session Preparation:** A Technical Accelerator Consultant provisions a temporary instance, activates and configures necessary plug-ins, and sets up a custom AI agent. * **Customer Coaching Session #1 (up to 90 minutes):** Includes an overview of AI agents and their value, introduction to the TapeAgents framework, demos of AI Agent Studio from both end-user and technical perspectives, and a review of reporting options. Customers receive 30 days access to the temporary instance. * **Customer Coaching Session #2 (optional, up to 60 minutes):** Provides an opportunity for Q\&A related to ServiceNow AI Agents and access to requested customer resources. ## Customer Roles and Responsibilities * **Platform Owner (Required):** Accountable for the overall ServiceNow platform, overseeing System Administrators, aligning team efforts with business strategy and roadmap, and governing the platform. * **System Administrators (Required):** Maintain platform stability, support application cases, and manage configuration tasks in line with software releases. * **Process Owners (Required):** Senior leaders responsible for ensuring major business processes and services are fit for purpose. * **Developers (Recommended):** Responsible for coding on the ServiceNow platform. * **Trusted Service Partners (Recommended):** Participate in coaching sessions to understand best practices and support customer implementations. ## Additional Notes Access to this Accelerator or its components may be restricted for customers in certain environments such as self-hosted instances, domain-separated instances for managed service providers, or other restricted settings. ServiceNow does not implement recommendations on customer sub-production or production instances. This Accelerator provides Impact customers with an overview and applied demonstration of AI agents within the Platform. ## Jumpstart Your AI Agent Studio Overview {#jumpstart-ai-agent-studio__section_nv3_rvh_c5b} Jumpstart Your AI Agent Studio highlights how AI agents empower customers to build an ecosystem of autonomous or Human-on-the-loop (HOTL) Agents equipped with tools that integrate seamlessly across the platform and beyond. These Agents are orchestrated to perform a wide range of tasks with minimal to no human intervention, significantly enhancing organizational efficiency and demonstrating the transformative potential of AI. The offering includes key resources and leading practices guides to help customers get started with ServiceNow AI Agents. ## Package Availability {#jumpstart-ai-agent-studio__id_axb_21w_q2c} Note: This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages. ## What you get {#jumpstart-ai-agent-studio__section_vhc_tvh_c5b} Session preparation : The Technical Accelerator Consultant: * Provisions a temporary instance  * Activates and configures related plug-ins * Configures a custom AI agent {#jumpstart-ai-agent-studio__ul_m3p_xvh_c5b} Customer coaching session #1 (up to 90 minutes) : Includes the following: * Overview of: * AI agents: What value do they bring? * TapeAgents framework * AI Agent Studio {#jumpstart-ai-agent-studio__ul_pp1_pxf_5cc} * End-user experience demo * Technical demo * Review reporting options * Temporary instance with 30 days of access {#jumpstart-ai-agent-studio__ul_wjt_gwh_c5b} Customer coaching session #2 (optional upon customer request, up to 60 minutes) : Opportunity for Q\&A related to ServiceNow AI Agents ## Requested customer resources {#jumpstart-ai-agent-studio__section_mbc_jxh_c5b} {#jumpstart-ai-agent-studio__table_wzw_lxh_c5b__entry__2} | Customer resource | Responsibilities | |-|-| | Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Leads and oversees the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | | System Administrators (Required) | Maintains the stability and usability of the ServiceNow by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | | Process Owners (Required) | A senior leader within each business unit for each major process or service such as incident, change, and employee onboarding, who ensures the process is fit for the purpose. | | Developers (Recommended) | Writes code for the ServiceNow platform. | | Trusted Service Partners (Recommended) | Attends one or more ServiceNow Impact Accelerator coaching sessions to understand leading practices and support customers. | [Table 1. Customer resource and responsibilities] {#jumpstart-ai-agent-studio__table_wzw_lxh_c5b} ## Requested information/access {#jumpstart-ai-agent-studio__section_rn5_kxd_fsb} Please refer to the applicable Impact Accelerator Description available at ## Exclusions {#jumpstart-ai-agent-studio__id_zst_3yf_5cc} This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances. ServiceNow is not responsible for implementing recommendations on Customer's sub-production or production instances.