---
sourceDocument: Australia Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/impact

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Configure exception reason properties

# Configure exception reason properties {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

When real-time enforcement, `enforce_real_time_validation` is set to `true`, Recommend level findings require an approved exception reason before the form can be saved.

## Before you begin

Role required: sn_se.scan_engine_admin, sn_se.scan_engine_read_user, sn_se.internal_rest_integration

## Procedure

1. Select whether to Enforce rejected exception reason validations.  
   When enabled, and if an exception reason is rejected, the object linked to that reason becomes read-only. Users cannot make additional changes until either:
   * The Recommend level message is resolved.
   * A new exception reason is submitted.
   {#exception-reason-properties__ul_w3r_lkx_3hc}

   This ensures strict compliance with validation rules and prevents inconsistent or unauthorized updates while an exception is unresolved.
2. Select whether to Enable approvals in production.  
   If `enable_exception_reason_approvals_in_production` is set to `false`, exceptions can only be approved in the instances in which they are raised.  
   Note:  
   This setting is only applicable to development instances.
3. Approval groups will approve or reject exception requests and receive notifications.  
   * Use the` Enable approvals in production` setting to control whether exceptions can be approved in production instances or only in development environments.
   * Approval group(s) displays the group or groups that will approve or reject exception reasons and also receive notifications when new approvals are requested.
4. Select whether to Exclude approved exception reasons from technical debt.  
   When enabled, findings with approved exception reasons will be excluded from technical debt metrics.  
   Note:  
   This does not remove the finding from the system.
5. Upon new finding found, `er_finding_number_validation` , determines how exception reasons are handled when the same issue is detected again in a subsequent scan.  
   Options are: Auto Accept Existing Reason and Re-approve Existing Reason.
6. Upon line number change, `exception_reason_validation`  
   * Determines how approved exception reasons are handled when the finding's line number changes in the code.
   * Options are Auto Accept Existing Reason (default) and Re-approve Existing Reason.
   Choose whether to automatically accept the existing reason.  
   Note:  
   When you deactivate Scan Engine definitions, the system handles base system and custom definitions differently to ensure accurate entitlement tracking and prevent quota overages.
   {#exception-reason-properties__table_deactivation_behavior__entry__2}

   | Scenario | Behavior |
   |-|-|
   | Direct deactivation of base system definition | * The definition is deactivated via UI or API without creating an override record. * No override is recorded in the system. {#exception-reason-properties__ul_deact_ootb} |
   | Quota impact check after deactivation | * Deactivated base system definitions are excluded from active definition counts. * They do not count toward custom definition quotas. * System recalculates entitlements accurately when definitions change status. {#exception-reason-properties__ul_quota_impact} |
   | Override-then-deactivate existing workflow | * When a base system definition is overridden and then deactivated, the behavior remains unchanged. * The deactivated override does not count as a custom definition. {#exception-reason-properties__ul_override_deact} |
   | Entitlement hashing integrity | * All combinations of base system and overridden definitions in active or inactive states produce consistent entitlement hash results. * No regressions occur for states that existed before this feature was introduced. {#exception-reason-properties__ul_hash_integrity} |
   [Table 1. Definition deactivation scenarios and quota impact]

   {#exception-reason-properties__table_deactivation_behavior}  
   Note:  
   Deactivating a definition does not remove it from the system. It only changes the active status. If you need to completely remove a definition, contact your system administrator.
* **[Configure exception approval behavior](https://servicenow-prod.fluidtopics.net/ZRAVxTQt6DfHOVQH_llu4g)**   
  Configure how exception reasons are enforced, approved, and re-evaluated when findings are detected using the ServiceNow Scan Engine.