Track Platform Health trends

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Track Platform Health trends

    ServiceNow’s Track Platform Health trends feature offers role-based Analytics Dashboards that graphically present detailed information on findings from the Scan Engine, both pending and resolved. These dashboards provide key metrics, charts, and trend analysis tailored to specific roles, ensuring users access relevant insights aligned with their responsibilities. Data is updated automatically and presented with status indicators to reflect the freshness of the information.

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    Role-Based Analytics Dashboards

    The dashboards are customized per user role, providing targeted views and metrics to support their specific objectives:

    • Executive: High-level overview of platform health and AI remediation impact, focusing on strategic indicators like technical debt, compliance risk, and cost/time savings to support leadership decision-making.
    • Platform Owner: Operational visibility into scan results, remediation status, and technical debt across instances for risk management, governance enforcement, and workflow verification.
    • Team Lead: Insights on assigned findings and team performance, enabling workload balancing, progress tracking, and alignment of remediation efforts with project timelines.
    • Developer: Task-focused details including developer assignments, findings, and exception reasons to facilitate quick action, feedback, and streamlined remediation.

    Dashboard Data Freshness and Interaction

    Performance Analytics jobs update dashboard data automatically after each scan, ensuring near-real-time reflection of results without manual effort. Users can monitor data processing status via indicators:

    • Up to date: Latest scan results are displayed.
    • Updating: Data is currently refreshing.
    • Delayed: Data may be outdated; administrator contact recommended if persistent.

    Dashboards include interactive elements such as donut chart segments that filter backend views by specific criteria (e.g., level, category, status) and heatmaps designed for accessibility and readability across color vision differences.

    Analytics Dashboards provide a graphical way to view detailed information relating to findings, both pending and resolved, with the Scan Engine. The dashboards are role-based, allowing for persona-based views of information. They display  key metrics,  charts, and  trend analysis.

    Analytics Dashboards vary depending on your ServiceNow role. As each role has specific needs and responsibilities, the dashboard is tailored to provide relevant insights and metrics per role.

    Each dashboard role has a correlative relationship with its corresponding dashboard view. Users will only be able to access dashboard views associated to the roles their account has been granted.

    Table 1. Analytics Dashboard experience per role
    Role Description
    Executive

    sn_impact_common.Impact Executive
    • Provides executives a high-level view of platform health and AI remediation impact.
    • Focuses on strategic indicators such as technical debt, compliance risk, and overall cost and time savings from Platform Health fixes.
    • Helps leadership understand business value and make informed decisions about investments and priorities without diving into technical details.
    Platform Owner

    sn_impact_common.Impact Platform Owner
    • Provides visibility into scan results, remediation progress, and technical debt across instances.
    • Designed for operational oversight to help owners manage risk, enforce governance, and verify workflows are running efficiently.
    Team Lead

    sn_impact_common.Impact Development Team Lead
    • Highlights assigned findings and team performance metrics.
    • Centered on delivery and resource management.
    • Helps team leads balance workloads, track progress, and keep remediation aligned with project timelines, ensuring smooth execution without disrupting other deliverables.
    Developer

    sn_impact_common.Impact Developer
    • Provides hands-on, task-focused information such as developer assignments, detailed findings, and outstanding exception reasons.
    • Developers can quickly act on issues, provide feedback, and streamline remediation work, reducing manual effort while maintaining code quality. 

    Dashboard data freshness

    Performance Analytics (PA) jobs run automatically at the correct time and frequency following each scan, so dashboard data updates in near-real-time without manual intervention. The dashboard displays a status indicator so that all user personas can monitor the current state of data processing.

    Table 2. PA job status indicators
    Status Description
    Up to date PA jobs have completed and the dashboard reflects the latest scan results.
    Updating PA jobs are currently running. Data will refresh automatically when processing completes.
    Delayed PA jobs have not completed within the expected window. Data may not reflect the most recent scan. Contact your administrator if this persists.

    Interacting with dashboard charts

    Donut chart segments are interactive. Select any segment to open a filtered backend list view showing only the findings that correspond to that segment. For example, findings by a specific level, category, or status.

    The heatmap uses an accessible color scheme designed for readability across a range of color vision differences.