--- sourceDocument: Australia Impact sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/impact Release : - australia ft:locale : - en-US ft:publication_title : - Australia Impact ft:clusterId : - ipact bundleId : - ipact --- # Jumpstart Your Issue Auto Resolution # Jumpstart Your Issue Auto Resolution {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Jumpstart Your Issue Auto Resolution The Jumpstart Your Issue Auto Resolution (IAR) Accelerator introduces ServiceNow customers to the Issue Auto Resolution capabilities within their platform, focusing on deflecting high-volume, non-critical tasks. It aims to enhance self-service and automation, providing a practical demonstration of IAR's benefits and how it can improve operational efficiency. Show full answer Show less ## Key Features * **Temporary Instance Provisioning:** Customers receive 30 days of access to a temporary ServiceNow instance configured with IAR features for hands-on exploration. * **Customer Coaching Sessions:** Two sessions include: * Session #1 (up to 90 minutes): Covers IAR benefits, a comprehensive demo on reducing incident volume, improving self-service, reducing Mean-Time-To-Resolution (MTTR), increasing Virtual Agent adoption, configuration overview, analytics dashboard monitoring, and maintenance best practices. * Session #2 (optional, up to 60 minutes): Q\&A to address specific customer questions about IAR implementation and usage. * **Resources and Guidance:** The accelerator supplies key resources and guides to support customer onboarding and enablement with IAR. * **Eligibility:** Available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. ## Customer Roles and Responsibilities * **Platform Owner (Required):** Oversees the ServiceNow platform strategy, governance, and alignment with business goals. * **System Administrator (Required):** Maintains platform stability, manages support cases, and performs configuration and maintenance tasks. * **Virtual Agent Owner (Recommended):** Acts as the subject matter expert for ServiceNow Virtual Agent. * **Service Desk Manager(s) (Recommended):** Provides expertise on service desk management. * **Trusted Service Partners (Recommended):** Participate in coaching sessions to understand best practices and support ongoing implementation. ## Important Considerations * This accelerator may not be available in certain restricted environments, for self-hosted customers, or for managed service providers with domain-separated instances. * ServiceNow does not implement recommendations directly on customer sub-production or production environments. The Jumpstart Your Issue Auto Resolution (IAR) Accelerator provides a demonstration of the possibilities and capabilities of Issue Auto Resolution within your ServiceNow platform. ## Accelerator Overview {#jumpstart-issue-auto-resolution__section_nv3_rvh_c5b} Jumpstart Your Issue Auto Resolution provides Impact customers with an introduction to IAR to deflect high-volume, non-critical tasks and demonstrates how IAR will  enhance self-service and automation capabilities. This Accelerator aims to educate customers on the possibilities and capabilities of IAR,  specific use cases, a configuration overview, and key resources and guides to enable customers on getting started. See [Issue auto-resolution tab](https://www.servicenow.com/docs/access?context=dashboard-auto-resolution-pae&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US) for additional information on IAR. ## Package Availability {#jumpstart-issue-auto-resolution__id_u55_nhh_ljc} Note: This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. Offered pursuant to the applicable Impact Accelerator Description available at  ## What You Get {#jumpstart-issue-auto-resolution__section_vhc_tvh_c5b} Session preparation : * Provision a temporary instance * Activate and configure IAR {#jumpstart-issue-auto-resolution__ul_m3p_xvh_c5b} Customer Coaching Session #1 (Up to 90 minutes) : Includes the following: * Overview of IAR benefits and impact * Comprehensive demonstration on how to: * Lower incident and case volume * Improve self-service * Reduce Mean-Time-To-Resolution (MTTR) * Increase Virtual Agent adoption {#jumpstart-issue-auto-resolution__ul_rwr_q3m_w1c} * Configuration overview * Demonstration of how to monitor performance using the Analytics Dashboard * Maintenance leading practices discussion * Key resources and guides * 30 days of access to the temporary instance is provided {#jumpstart-issue-auto-resolution__ul_wjt_gwh_c5b} Customer Coaching Session #2 (Optional upon Customer request, up to 60 minutes) : Opportunity for Q\&A related to IAR ## Requested Customer Resources {#jumpstart-issue-auto-resolution__section_mbc_jxh_c5b} {#jumpstart-issue-auto-resolution__table_wzw_lxh_c5b__entry__2} | Customer Resource | Responsibilities | |-|-| | Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | | System Administrator (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | | Virtual Agent Owner (Recommended) | Subject matter expert responsible for ServiceNow Virtual Agent. | | Service Desk Manager(s) (Recommended) | Subject matter expert responsible for managing Service Desk. | | Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | [ ] {#jumpstart-issue-auto-resolution__table_wzw_lxh_c5b} ## Requested Information {#jumpstart-issue-auto-resolution__section_tsh_fyh_c5b} Please refer to the applicable Impact Accelerator Description available at  ## Exclusions {#jumpstart-issue-auto-resolution__id_ssf_ctv_dcc} This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances. ServiceNow is not responsible for implementing recommendations on Customer's sub-production or production instances.