---
sourceDocument: Australia Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/impact

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Activate Now Assist Skills for Impact

# Activate Now Assist Skills for Impact {#ariaid-title1}

* Release version: Australia
* 
* Updated July 28, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate the Now Assist skill before you can use the generative AI capabilities for Impact.

## Before you begin

Important:  
The outcome summarization AI skill is turned on by default and is automatically available to assigned role users for the application. The skill is activated and does not affect roles that are needed to use the skill. The default behavior works as follows:

New customers
:   When you install a ServiceNow AI product, designated skills are turned on automatically.

Existing customers who are upgrading (starting with Zurich Patch 4)

:   Any previously unconfigured skill is turned on automatically.There is no change to AI skills that are currently enabled and
    customized.

    Previously configured skills that were turned on, then off, remain inactive.

Role required: Impact Platform owner, Impact Admin, Impact Portfolio Owner

## Procedure

1. Navigate to AllNow Assist AdminNow Assist Skills.
2. On the Now Assist Skills tab, under the Technology workflow group, select Impact.  
   Note:  
   Now Assist skills must be installed before you can configure Impact Now Assist skills.
3. To View details for a specific Now Assist Impact Skill, select View details.  
   Note:  
   For additional information on Now Assist Skills, see [AI Admin Hub](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) and [Activate an AI skill](https://www.servicenow.com/docs/access?context=configure-a-now-assist-skill&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).
4. In the All section, select Activate skill to activate the desired skill.
5. Review the details of the skills on each tab, configure the skills, and select Save and continue.
6. Review your choices and select Activate to complete the configuration.  
   A confirmation modal is displayed.
7. Select Activate to complete the configuration or Cancel to revert.  
   Your skill is configured.
**Previous topic:** [Grant temporary instance access to your Impact Squad](https://servicenow-prod.fluidtopics.net/yBqz3TkIdiKuOXvPGE7zcQ "Familiarize yourself with your ServiceNow Impact Squad, a dedicated team of experts ready to assist in tackling your team's unique transformation challenges. View or grant your Impact squad 30 day read-only access to your instance to support you with Impact features.")  
**Next topic:** [Enable data collection for Value Management](https://servicenow-prod.fluidtopics.net/12JV1AniQO4I3Wb2ftXYAg "The Impact Value Management Data Collection apps are designed to simplify and optimize the value metrics data collection process using Performance Analytics (PA). These applications enable you to efficiently gather, track, and analyze critical success metrics, ensuring data-driven decision-making and improved visibility into key performance trends.")

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