---
sourceDocument: Australia Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/impact

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Jumpstart Your Virtual Agent

# Jumpstart Your Virtual Agent {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

This Accelerator provides guidance on realizing benefits with the ITSM Virtual Agent.

## Accelerator Overview {#jumpstart-your-virtual-agent__section_pn5_kxd_fsb}

Jumpstart Your Virtual Agent provides Impact Customers with an applied demonstration of ITSM Virtual
Agent capabilities. This includes a technical overview of how to set up ITSM Virtual Agent, resources, training, and services available to successfully implement ITSM Virtual Agent. It aims to help Customers remove barriers and
accelerate Virtual Agent adoption by demonstrating ITSM Virtual Agent capabilities in a temporary instance, which is a copy of the Customer's selected production environment.  
Note:  
This Accelerator does not cover content related to the Now Assist (GenAI) Virtual Agent.

## Package Availability {#jumpstart-your-virtual-agent__id_wvk_hgp_13c}

Note:  
This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.

## What you get {#jumpstart-your-virtual-agent__section_qn5_kxd_fsb}

Virtual Agent Activation
:
    * Provision a temporary instance
    * Activate Virtual Agent plugin
    * Activate and run AI-powered data exploration tools to provide insights on automation opportunities
    * Activation of core topics
    * Collaboration tool and Live Agent demo setup
    {#jumpstart-your-virtual-agent__ul_g24_rxd_fsb}

Customer Coaching Session #1 (up to 2 hours)

:   Review of:

    * Introduction to Virtual Agent
    * Applied demonstration
    * Process overview
    * Summary of configuration steps
    * Required plugins
    * Review of insights from AI-powered data exploration tools
    * Key implementation resources
    {#jumpstart-your-virtual-agent__ul_elz_5xd_fsb}

Customer Coaching Session #2 (Optional upon Customer request -- up to 1 hour)
:
    * Opportunity for Q\&A related to ITSM Virtual Agent
    * Provide additional guidance on implementation resources and process, plugins, findings
    {#jumpstart-your-virtual-agent__ul_d33_byd_fsb}

## Requested customer resources {#jumpstart-your-virtual-agent__section_x4x_2p2_qrb}

{#jumpstart-your-virtual-agent__table_wqw_dyd_fsb__entry__4}

| Customer Resource  | Responsibilities  | Required | Recommended |
|-|-|:-:|:-:|
| ITSM Virtual Agent Lead | Subject matter expert responsible for implementing ITSM Virtual Agent. | ✓ |   |
| IT Service Desk Manager | Subject matter expert responsible for managing IT Service Desk. |   | ✓ |
| System Administrator(s) | Maintain the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |   | ✓ |
| Enterprise Architect(s) | Provide a holistic view of the organization's strategy, processes, and other systems, including any necessary policy or organizational requirements. Help guide the Platform Owner to align with technical or functional standards. |   | ✓ |
| Developer(s) | Write code for the ServiceNow platform. |   | ✓ |
[Table 1. Customer resource and responsibilities]

{#jumpstart-your-virtual-agent__table_wqw_dyd_fsb}

## Requested information/access {#jumpstart-your-virtual-agent__section_rn5_kxd_fsb}

## Requested Information/Access {#jumpstart-your-virtual-agent__id_vx1_b3p_13c}

Note:  
Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the [Impact Accelerator Terms Matrix](https://www.servicenow.com/legal/servicenow-impact.html).