--- sourceDocument: Australia Impact sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/impact Release : - australia ft:locale : - en-US ft:publication_title : - Australia Impact ft:clusterId : - ipact bundleId : - ipact --- # ServiceNow Governance -- On Demand # ServiceNow Governance -- On Demand {#ariaid-title1} * Release version: Australia * * Updated May 18, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Governance -- On Demand ServiceNow Governance -- On Demand is a self-paced accelerator available to Impact customers that helps evaluate and improve AI governance across six critical domains. It enables organizations to identify governance gaps, prioritize focus areas, and build a practical 90-day action plan for strengthening AI governance. The offering is grounded in the ServiceNow Governance framework and aligned with international standards for Artificial Intelligence Management Systems, allowing customers to proceed independently without the need for scheduled sessions. Show full answer Show less ## Key Features * **Structured Self-Assessment:** Guided evaluation of the current AI governance state through a series of statements answered with Yes, Partial, No, or Not Applicable across six governance areas. * **Gap Prioritization:** Transformation of assessment results into a gap analysis, with scoring based on impact and feasibility to highlight priority areas. * **Focus Confirmation:** Customer-led selection of priority gaps to address and strengthen AI governance models. * **Action Plan Development:** Generation of a detailed 90-day action plan including specific steps, owners, timelines, and status tracking, exportable as a PowerPoint presentation for stakeholder communication. * **Orientation Materials:** Introductory video and background resources explaining methodology and maturity frameworks to maximize accelerator value. ## Customer Requirements and Resources * Familiarity with the organization's AI governance, risk management, and data handling practices. * Access to the ServiceNow platform instance for reference during assessment. * Engagement from key roles such as Platform Owner (accountable for ServiceNow platform governance) and AI/ML Program Lead or Sponsor (responsible for AI strategy and deployment oversight). * Awareness of current and planned AI deployments like Now Assist, AI Agents, Predictive Intelligence, or custom ML models. * Consideration of relevant regulatory and compliance requirements related to AI. ## What Customers Can Expect By using this accelerator, ServiceNow customers gain a clear, actionable understanding of their AI governance maturity and gaps. They receive a prioritized roadmap and a structured 90-day plan to enhance governance practices independently. While ServiceNow provides the assessment framework and guidance, customers retain responsibility for implementing governance changes within their organizations. Assess your AI governance across six areas, identify and prioritize governance gaps, confirm focus areas, and build a 90-day action plan --- all at your own pace. ## Accelerator Overview {#servicenow-governance-on-demand__section_accelerator_overview} ServiceNow Governance -- On Demand provides Impact customers with a structured, self-paced way to evaluate the current state of six critical AI governance domains. Through this process, customers identify gaps, prioritize what matters most, confirm their focus areas, and develop a clear, actionable, and easy-to-execute 90-day action plan. Designed for independent execution, customers progress at their own pace using guided activities, example-driven content, and built-in tools without the need for scheduling the activities. This offering is grounded in the ServiceNow Governance framework and aligned to the international standard for Artificial Intelligence Management Systems. ## Package Availability {#servicenow-governance-on-demand__id_k3v_dn3_tjc} Note: This accelerator is available for Impact Guided, Impact Guided + (Strategic Value), and Total packages. ## Prerequisites {#servicenow-governance-on-demand__section_prerequisites} * Customers interested in deploying or planning to deploy AI capabilities (Now Assist, AI Agents, Predictive Intelligence, or similar) * Customer must be familiar with their organization's current approach to AI governance, risk management, and data handling {#servicenow-governance-on-demand__ul_prerequisites} ## What You Get {#servicenow-governance-on-demand__section_what_you_get} Orientation : Review an introduction video and background materials that explain the methodology, the crawl, walk, run, and fly maturity framework, what to expect, and how to get the most out of the accelerator. Assess Current State : Complete a guided assessment across six AI governance areas. For each statement, indicate whether it reflects your current state (Yes, Partial, No, or Not applicable). Prioritize Gaps : Review your assessment results transformed into a gap analysis, then score each gap on Impact and Feasibility to determine which ones matter most to your organization. Confirm Your Focus : Confirm which gaps to focus on and strengthen your AI governance model. Build Action Plan : Generate a 90-day action plan with specific next steps, owners, and timelines based on your selections. Download as a PowerPoint presentation to share with stakeholders. Output(s) : A downloadable 90-day action plan that outlines your assessment findings, prioritized gaps, target maturity levels, and a structured action plan with weekly tasks, assigned owners, and status updates. ## Requested Customer Resources {#servicenow-governance-on-demand__section_requested_customer_resources} The following are recommended resources suggested to participate and contribute to the outcome of this Accelerator. The same personnel may fulfill multiple responsibilities. {#servicenow-governance-on-demand__table_customer_resources__entry__2} | Customer Resource | Responsibilities | |:-|:-| | Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | | AI/ML Program Lead or Sponsor | Individual responsible for AI strategy, use case prioritization, or oversight of Now Assist / AI Agents deployment. Provides insight into current AI governance practices, risk tolerance, and organizational readiness. | [Table 1. Customer resource and responsibilities] {#servicenow-governance-on-demand__table_customer_resources} ## Requested Information / Access {#servicenow-governance-on-demand__section_requested_information_access} * Access to your ServiceNow platform instance for reference during the assessment. * Knowledge of your current AI governance practices, including any policies, risk frameworks, or accountability structures in place. * Awareness of current and planned AI deployments (Now Assist, AI Agents, Predictive Intelligence, custom ML models). * Understanding of any regulatory or compliance requirements related to AI in your industry. {#servicenow-governance-on-demand__ul_requested_info} ## Exclusions {#servicenow-governance-on-demand__section_exclusions} ServiceNow is not responsible for implementing any of the recommended governance changes in your organization. This Accelerator provides assessment and guidance while the implementation of governance structures, policies, and controls is the customer's responsibility.