---
sourceDocument: Australia Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/impact

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Manage User Experience

# Manage User Experience {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Explore in-depth transactions for a user or a node for a given period.

## Before you begin

Note:  
The functionality is enabled through the Impact Delivery Instance (IDI) portal where a customer admin reviews the Terms \& Conditions and opts in via the Manage Permissions page.

Role required: admin

## Procedure

1. Navigate to ImpactPlatform HealthMonitorInstance ObserverAnalyticsUser Experience.
2. Select an instance and a date range from the filter options.  
   Select Update instance default settings to configure default snapshot settings.
3. Select Get Snapshot to load the User Experience data charts.  
   The following data analysis options are available:
   * Overview
   * Node
   * User
   * URL
   * Transaction Type
   * Application Monitoring

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4. Drill into each data point to open the particular details.  
   For instance, select a user data point on the chart. The User transaction details open with various data points. Select each data point to drill further into each area.
5. Select the URL tab to access each specific URL transaction.
6. Select Application Monitoring tab to track applications that have performance issues.  
   You can track the applications using five different metrics and analyze the cause of the performance issues.  
   For more information, see
   * [Track of application response time to monitor performance](https://servicenow-prod.fluidtopics.net/OO8ZBd6wBEeU7FVKN8Ff_A "Track the response time of applications to gauge their performance. You can drill down to the transaction ID of each application to learn the slowest and fastest interactions in each instance.").
   * [Use Platform Performance Analyzer to view server details](https://servicenow-prod.fluidtopics.net/S_uLxKLRDlBAMH7jXixUUw "Get visibility into the operational metrics of applications and their performance. You can find out the number of applications per instance, the number of pages within each application, page-level response time, user interaction frequency with each application, and page access frequency by users within each application.")
   * .
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{#manage-user-experience__steps_ggf_3j2_bbc}

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