Gen AI based outcome summarization

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • View a concise summary of your operational outcomes in the Impact store application. This summary could include positive or negative outcomes trends, adoption of recommended applications, and consumption of related accelerators.

    Before you begin

    Note:

    Access to the Outcomes summarization feature is determined by your Impact Package or a Pro Plus license for any ServiceNow product.

    Role required:Impact App Admin, Impact Platform Owner, Impact Portfolio Owner.

    Procedure

    1. Navigate to All > Impact > Value Management.
    2. Select one of the following to open the desired outcomes page.
      Menu ItemAction
      Outcomes Insights
      1. Select the Outcomes Insights menu item under Value Management.
      2. Select the desired insight and in the Quick links section, select the Outcome details page link.
      Objectives and Outcomes
      1. Select the Objectives and Outcomes menu item under Value Management.
      2. SOn the Manage objectives and outcomes page, select the row for the outcome you want to review.
      3. Select View Details on the side panel with the outcome details.
    3. In the Summarize this Outcome section, select Summarize.
      Now Assist generates and displays summary information for the outcome, as shown in the following example.
      Outcomes Summarization result
    4. Optional: Provide feedback for the summary by selecting the thumbs-up or thumbs-down icons.
    5. Optional: Copy the summary to use its information outside the app, for example, for including in an email or editing before forwarding, by selecting the Copy to clipboard icon Copy to clipboard.
    6. Optional: If you think that data might have changed after you viewed the summary, refresh the summary information by selecting the redo icon .