Zurich Impact

Release: zurich
ft:locale: English
ft:publication_title: Zurich Impact
ft:clusterId: ipact
bundleId: ipact

Impact
Exploring Impact
Impact operating model
Impact packages
Group Views
Impact Squad
Impact Foundations
Getting Started with Impact
Customer Impact Plan
Impact Steady State
Activity Center
Conversations
Create and manage conversations
Activity Center All Recommendations
Benefits & Usage
Impact Digest
Multi-instance support
Mobile Executive Experience
Configuring Impact
Configure the Impact Delivery Instance
Configure the Impact Store Application
Install Impact
Configure Impact with Guided Setup
Onboard users with Guided Setup
Assign users to Scan Engine groups
Activate Scan Engine and review settings
Run your first scan
Perform pre-configuration scans
Use automated registration to IDI
Verify the connection
Initiate data migration
Grant temporary instance access to your Impact Squad
Manage Impact users
Edit a role for an Impact user
Remove Impact user permissions
Activate Now Assist skills in Now Assist for Impact
Configure Objectives and outcomes
Impact Value Management data collection apps
Install dependent plugins
Modifying the configuration
Upgrading the Data Collection Content Pack
Impact Value Management Data Collection for APM
Install the Data Collection Pack
Configure the Data Collection Pack
Activate the Data Collection Pack
Review APM artifacts
Impact Value Management Data Collection Content Pack for App Engine
Install the Data Collection Pack
Configure the Data Collection Pack
Activate the Data Collection Pack
Review App Engine artifacts
Impact Value Management Data Collection Content Pack for CSM
Install the Data Collection Pack
Configure the Data Collection Pack
Activate the Data Collection Pack
Review CSM artifacts
Impact Value Management Data Collection Content Pack for SAM
Install the Data Collection Pack
Configure the Data Collection Pack
Activate the Data Collection Pack
Review SAM artifacts
Impact Value Management Data Collection Content Pack for HAM
Install the Data Collection Pack
Configure the Data Collection Pack
Activate the Data Collection Pack
Review HAM artifacts
Impact Value Management Data Collection Content Pack for ITSM
Install the Data Collection Pack
Configure the Data Collection Pack
Activate the Data Collection Pack
Review ITSM artifacts
Impact Value Management Data Collection Content Pack for ITOM
Install the Data Collection Pack
Configure the Data Collection Pack
Activate the Data Collection Pack
Review ITOM artifacts
Impact Value Management Data Collection Content Pack for HR
Install the Data Collection Pack
Configure the Data Collection Pack
Activate the Data Collection Pack
Review HR artifacts
Impact Value Management Data Collection Content Pack for SecOps
Install the Data Collection Pack
Configure the Data Collection Pack
Activate the Data Collection Pack
Review SecOps artifacts
Impact Value Management Data Collection Content Pack for SPM
Install the Data Collection Pack
Review SPM artifacts
Configure the Data Collection Pack
Activate the Data Collection Pack
Impact Value Management Data Collection Content Pack for IRM
Install the Data Collection Pack
Configure the Data Collection Pack
Activate the Data Collection Pack
Review IRM artifacts
Using Impact
Navigating Impact
Use the recommendations list
Outcomes based contextual learning recommendations
Platform Health
Scan Engine
Running on-demand scans
Initiate application scans
Initiate limited definition scans
Initiate update set scans
Initiate instance scans
View scan results for Scan Engine
View and implement proposed fixes for Scan Engine
Create policies for Scan Engine
Create user stories and tasks for Scan Engine
Real-time prevention monitoring for Scan Engine
Using real-time prevention monitoring
Submit exceptions for the Scan Engine findings
Work with Scan Engine findings
Scan Engine definitions
View and modify Scan Engine definitions
Create custom definitions
Create definition suites
Configure Scan Engine properties
Configure scanning properties per persona
Configure Scan Engine instance integration settings
Configure definition properties
Configure real-time scanning properties
Configure exception reason properties
Configure update set scanning properties
Analytics Dashboards
Accessing Analytics Dashboards
Scan Engine Executive dashboard
Scan Engine Platform Owner dashboard
Scan Engine Team Lead dashboard
Scan Engine Developer dashboard
Scan Engine integrations
Register your instance
Configure the basic authentication method
Configure the OAuth authentication method
Finalize OAuth configuration
Definitions integration
Sync new, customized, overridden, definitions
Exception reason integration
Syncing exception reasons
Configure ServiceNow integration options
User story integration properties
ServiceNow user story integration
Configure Jira user story integration
Configure Azure DevOps story integration
Configure other integration options
AES/AEMC integration properties
Update set integration
Code Fix AI Agent
Configure Code Fix AI Agent
Fix code with the AI Agent
HealthScan
HealthScan tech KPIs
Health Assessment Dashboard
Manage Health Assessment Dashboard
Monthly Health Assessment
Schedule Monthly Health Assessment scans
HealthScan definitions
Healthscan definitions updates: May 2025 store
August 2024 release updates
November 2024 release updates
October 2024 hotfix updates
Developer Support
Using Developer Support
Create a Developer Support case
Manage Developer Support user access
Proactive Code Check
Use Proactive Code Check
Analytics
Scan suite matrix
Overview of Instance Observer
Instance Observer home page
Instance Observer user configurable dashboard
Create a dashboard
Performance insights in user-configurable dashboard
Performance
Getting started with Performance charts
Anomalies detection
Configure anomaly alerts
Anomaly detection algorithm
Generative AI powered Root cause analysis
Root cause correlation
Configure Root cause correlation alerts
Use the Root cause analysis history
Availability
Cloud availability
Alerts in Instance Observer
Key alerts – activation and notifications
Configure Key Alerts
Generate thresholds for key alerts
Manage Instance Observer alerts
Set an alert to monitor the average response time of applications
Track instance performance with the top six timely alerts – Guided users
Use popular alerts to receive notifications – Advanced and Total users
Instance Observer Notifications
Custom payload in alerts integration
Analytics
User Experience
Manage User Experience
Track the response time of applications to monitor their performance
Analyze user experience and monitor application performance in Instance Observer
Triage a ServiceNow instance
Triaged instance data
Instance performance telemetry reports
Help
Roles installed with Instance Observer
Value management
Value reports
Manage Value Reports
Value calculation for Impact Value Reports
Gen AI based outcome summarization
Product Adoption
Product Adoption Roadmaps
Product adoption roadmaps in Impact Delivery Instance
Product adoption roadmaps in Impact Store
Capabilities maps
Manage capabilities maps in Impact Delivery Instance
Manage Capabilities Maps for the Impact Store Application
Capability Details Page
Subscriptions
Training Insights
Initiatives and Accelerators
Manage Initiative and Accelerator permissions
View the Initiatives and Accelerators catalog
Initiatives catalog
Access to Expertise
Request Access to Expertise
Get started with Developer Support
Preventive Care
Accelerator catalog
Architecture Accelerators
Artificial Intelligence Readiness Assessment
Architecture Blueprint
Common Service Data Model (CSDM) Assessment Accelerators
Foundation Data - Advanced
Application Services (Crawl) - Advanced
Technical Services (Walk) - Advanced
Business Services (Run) - Advanced
CSDM Assessment - Total
Data Management and Governance
Design Review
Generative AI - Virtual Agent Conversational Catalog
Health Assessment
Integration Strategy
Multi-instance Topologies
Release and Deployment Advisory for Pro-code Development
Technical Governance
UX: Catalog Request Experience Review
UX: Design for Employee Center
UX: Portal Experience Review
UX: Taxonomy Design or Review
UX: Why It Matters and How to Apply It
Strategy Accelerators
Center of Excellence & Innovation Design
Center of Excellence and Innovation Maturity Assessment Accelerator
Champion Engagement
Citizen Development Program Design
CoEI Influencing Funding Strategy
CSM - Maturity Assessment
Develop Partner Strategy
Foundations of AI Governance
HRSD Maturity Assessment
IRM Maturity Assessment
ITOM Maturity Assessment
ITSM Maturity Assessment
LSD Maturity Assessment
On-Demand Value Report
Portfolio Governance
PPM Maturity Assessment
ServiceNow Governance
SAM Maturity Assessment
Staffing and Roles Review
Stakeholder Path to Value
Strategy Governance
Success Readiness Assessment (SRA)
Training Strategy Assessment
Value Potential
Vision and Strategy
Technical Accelerators
Access to Experts
Extend Your AI Search
Extend Your Employee Center to Pro
Health Assessment – Guided
Introduction to CMDB: Ingestion
Introduction to Instance Observer-Guided
Introduction to Instance Readiness Assessment
Jumpstart Your AI Control Tower
Jumpstart Your AI Search
Jumpstart Your AI Agent Studio
Jumpstart Your AI Agents for CSM
Jumpstart Your AI Agents for ITSM
Jumpstart Your App Engine
Jumpstart Your Automated Testing
Jumpstart Your CMDB
Jumpstart Your CSDM: Crawl
Jumpstart Your CSDM: Foundation
Jumpstart Your CSM Configurable Workspace
Jumpstart Your Database Management
Jumpstart Your Employee Center
Jumpstart Your Employee Journey Management
Jumpstart Your Event Management
Jumpstart Your External Content Connectors
Jumpstart Your GenAI
Jumpstart Your Issue Auto Resolution
Jumpstart Your ITOM Discovery
Jumpstart Your Knowledge Management
Jumpstart Your Legacy Workflow Migration
Jumpstart Your Migration of Platform Analytics
Jumpstart Your Multi-lingual Virtual Agent
Jumpstart Your Natural Language Understanding
Jumpstart Your Now Assist for Creator
Jumpstart Your Now Assist in Document Intelligence
Jumpstart Your Now Assist in Virtual Agent
Jumpstart Your Now Assist Skill Kit
Jumpstart Your Now Mobile for Employees
Jumpstart Your Platform Analytics
Jumpstart Your Predictive Intelligence
Jumpstart Your Process Mining
Jumpstart Your Service Mapping
Jumpstart Your ServiceNow AI Journey
Jumpstart Your Strategic Portfolio Management - Collaborative Work Management
Jumpstart Your Strategic Portfolio Management - Project Workspace
Jumpstart Your Strategic Portfolio Management – Planning Workspace
Jumpstart Your Strategic Portfolio Management – Resource Management Workspace
Jumpstart your Service Operations Workspace
Jumpstart Your Subscription Management
Jumpstart Your Success Dashboard
Jumpstart Your Task Intelligence
Jumpstart Your Upgrade
Jumpstart Your Virtual Agent
Jumpstart Your Workflow Automation: Playbooks
TuneUp Your AI Search
TuneUp Your Configuration Management Database
TuneUp Your Employee Center
TuneUp Your Hardware Asset Management
TuneUp Your IT Asset Management
TuneUp Your ITOM Discovery
TuneUp Your Platform Analytics
TuneUp Your Security
TuneUp Your Software Asset Management
TuneUp Your Virtual Agent
Assessment
NLU (Natural Language Understanding)
Performance Monitoring
UX (User Experience)
Accelerator request
Request an Accelerator from IDI
Request Accelerators and Initiatives from Store
Consumption Report
Work items
Manage with recommendations
Manage from initiatives
Manage from a capability
Manage Recommendation details
Impact reference
Roles installed with Impact
Dependent applications
Table and field level mapping
Value Management tables
Product Adoption Roadmap and Capabilities Map tables
Recommendations tables
Accelerators tables
Working with your Squad tables
Secure data transfer using Service Bridge
Use manual registration to IDI
Initiate the connection
Finalize the connection to IDI
Domain Separation in Impact
Additional resources for Impact

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