--- sourceDocument: Australia Impact sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/impact Release : - australia ft:locale : - en-US ft:publication_title : - Australia Impact ft:clusterId : - ipact bundleId : - ipact --- # Platform Owner dashboard # Scan Engine Platform Owner dashboard {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Scan Engine Platform Owner dashboard The Scan Engine Platform Owner dashboard provides ServiceNow customers with a comprehensive view of scan findings and development health across their platform. It features key overview modules and trend charts that help platform owners monitor unresolved issues, technical debt, code scanned, and update set progress. This dashboard requires impact.admin or impact.platform.owner roles for access. Show full answer Show less ## Key Features * **Outstanding findings:** Displays the number of unresolved scan findings that need attention. * **Health score:** Shows the percentage of definition executions without findings, calculated as (1 - (findings/definition occurrences)) 100, indicating code quality health. * **Lines of code scanned:** Total lines of script and system code analyzed by the Scan Engine. * **In progress update sets:** Number of update sets currently being developed. * **Findings by impact to instance:** Groups findings by their impact score (1 minor to 10 significant), enabling prioritization of high-impact issues. * **Open findings by team:** Lists teams configured in Scan Engine properties with their associated open findings, facilitating team-level accountability. ## Platform Owner Trend Charts * **Technical debt:** Estimated development time needed to resolve all findings, customizable by date range. * **Technical debt by team:** Shows each team's share of technical debt, configured via Scan Engine properties. * **Findings by team:** Number of findings per team, categorized by state and type, with drill-down capability. * **Findings by impact to instance:** Prioritizes findings by highest impact and lowest resolution time to guide remediation efforts. * **Real time preventions:** Tracks findings prevented during development per team over a selectable time frame. * **Real time preventions trend:** Displays trends of real-time preventions by team over time. * **Findings by file type:** Heatmap identifying file types with most findings for targeted code quality improvements. * **Update sets:** Lists update sets across configured instances, customizable by time period. * **Exception reasons:** Shows counts of exception approval requests by status per team. * **Findings by suite:** Categorizes findings by suite to help engage respective process owners. ## Data Sources Each dashboard component derives data from specific Scan Engine tables, ensuring accurate and up-to-date information. * Overview modules primarily use `snsescanresult` and `snsesummaryscandetail`. * Trend charts pull data from tables including `snsesummaryscandetail`, `snseonsubmitprevention`, `snsefindings`, and others. * Teams and instances are configured via Scan Engine Properties, allowing customization of dashboard views. ## Practical Benefits ServiceNow platform owners can use this dashboard to quickly identify and prioritize code quality issues, monitor team progress on resolving findings, and reduce technical debt. The impact-based and team-based insights help allocate resources effectively, while real-time prevention metrics support proactive development practices. Customizable time frames and drill-down options enable detailed analysis and timely decision-making. The Platform Owner dashboard includes trend charts and the following overview modules. {#scan-engine-platform-owner-dashboard__table_lyk_4jl_fhc__entry__2} | Information module | Description | |-|-| | Outstanding findings | The number of unresolved findings identified by the Scan Engine that have not been addressed. | | Health score | The health score represents the percentage of definition occurrences used across the platform that did not return any findings. It is calculated as: `(1 - (F / D)) * 100` * F: The number of findings * D: The number of definition occurrences which is the total number of times a definition has been executed by the Scan Engine to generate findings. | | Lines of code scanned | The total number of lines of code analyzed by the Scan Engine, including all script field code and any scanned base system records. | | In progress update sets | The number of unfinished update sets currently being worked on by developers. | | Findings by impact to instance | * The total findings for the instance, grouped by impact to instance. * Impacts to instance range from 1 (minor impact) to 10 (significant impact). You can select a bar on the chart to list the findings for that impact to the instance in a new browser tab. {#scan-engine-platform-owner-dashboard__ul_myk_4jl_fhc} | | Open findings by team | All available teams configured on the instance through the Team Leads related list on the Scan Engine Properties page. You can select a team from the list to show their corresponding information in the module and trend charts. Note: The number next to the team name is the number of open findings held by that team. | [Table 1. Platform Owner dashboard overview] {#scan-engine-platform-owner-dashboard__table_lyk_4jl_fhc} ## Platform Owner trend charts {#scan-engine-platform-owner-dashboard__section_psv_1kl_fhc} The Platform Owner dashboard includes the following trend charts. {#scan-engine-platform-owner-dashboard__table_ugg_2kl_fhc__entry__2} | Chart | Description | |-|-| | Technical debt | * The amount of development time required to resolve all findings. * You can customize the time period using the date selector. {#scan-engine-platform-owner-dashboard__ul_vgg_2kl_fhc} | | Technical debt by team | * A team's total technical debt, represented as the estimated amount of development time required to resolve all team findings. * You can configure the teams displayed on this chart in the Scan Engine properties. {#scan-engine-platform-owner-dashboard__ul_xgg_2kl_fhc} | | Findings by team | * The number of findings by team, classified by state and category. * Select a number to see the list of findings for that team in a new browser tab. {#scan-engine-platform-owner-dashboard__ul_zgg_2kl_fhc} | | Findings by impact to instance | * Findings listed in order of highest impact to your instance with the lowest time to resolve. Address these findings first to achieve the highest impact with the lowest effort. * Select any finding number to view its details in a new browser window. {#scan-engine-platform-owner-dashboard__ul_bhg_2kl_fhc} | | Real time preventions | * The findings that were corrected during development for each team. * The default time span for these preventions is 30 days. You can customize time spans using the date selector. {#scan-engine-platform-owner-dashboard__ul_dhg_2kl_fhc} | | Real time preventions trend | * All real-time preventions by a team during the selected time period. A real-time prevention is when the Scan Engine prevents a finding from being saved. * You can customize the time period using the date selector. {#scan-engine-platform-owner-dashboard__ul_fhg_2kl_fhc} | | Findings by file type | * A heatmap of findings by file type. Lets you quickly identify development areas that need the most attention. * Select a number in a cell to see the full list of violations for that file type/category. {#scan-engine-platform-owner-dashboard__ul_hhg_2kl_fhc} | | Update sets | * A list of update sets on all configured instances for the selected time period. * You can customize the time period using the date selector. * You can add and configure instances in the My SN Instances related list in the Scan Engine properties. {#scan-engine-platform-owner-dashboard__ul_jhg_2kl_fhc} | | Exception reasons | The number of exception approval requests by status for each team. | | Findings by suite | * The number of findings by category, classified by suite. * Lets you identify findings within top-level suites and engage the relevant process owners. * Select a table entry to view the list of findings for that category in a new browser tab. {#scan-engine-platform-owner-dashboard__ul_mhg_2kl_fhc} | [Table 2. Platform Owner dashboard trend charts] {#scan-engine-platform-owner-dashboard__table_ugg_2kl_fhc} ## Platform Owner dashboard data sources {#scan-engine-platform-owner-dashboard__section_hsr_n44_nhc} The following tables show the data source for each module and trend chart in the Platform Owner dashboard. Note: All components require either the impact.admin or impact.platform.owner role to use. {#scan-engine-platform-owner-dashboard__table_azp_q44_nhc__entry__2} | Component | Data Source | |-|-| | Outstanding findings | sn_se_scan_result | | Health score | sn_se_scan_result | | Lines of code scanned | sn_se_scan_result | | In progress update sets | sn_se_scan_result | | Findings by impact to instance | sn_se_summary_scan_detail | | Open findings by team | sn_se_summary_scan_detail | [Table 3. Platform Owner overview data sources] {#scan-engine-platform-owner-dashboard__table_azp_q44_nhc} {#scan-engine-platform-owner-dashboard__table_m2g_s44_nhc__entry__2} | Component | Data Source | |-|-| | Technical debt | sn_se_summary_scan_detail | | Technical debt by team | sn_se_summary_scan_detail | | Findings by team | * sn_se_summary_scan_detail * sn_se_summary_resolved_detail * sn_se_findings {#scan-engine-platform-owner-dashboard__ul_s45_hq4_nhc} | | Findings by impact to instance | sn_se_summary_scan_detail | | Real time preventions | sn_se_onsubmit_prevention | | Real time preventions trend | sn_se_summary_scan_detail | | Findings by file type | sn_se_summary_scan_detail | | Update sets | * sn_se_scan_result * sn_se_my_sn_instances {#scan-engine-platform-owner-dashboard__ul_gvb_lq4_nhc} | | Exception reasons | sn_se_exception_reason | | Findings by suite | sn_se_summary_scan_detail | [Table 4. Platform Owner trend chart data sources] {#scan-engine-platform-owner-dashboard__table_m2g_s44_nhc}