---
sourceDocument: Australia Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/impact

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Impact Value Management Data Collection Content Pack for ITSM

# Impact Value Management Data Collection Content Pack for ITSM {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Install and configure the Data Collection Content Pack for ITSM.

Perform the steps in the following order:

1. [Install the Data Collection Pack for ITSM](https://servicenow-prod.fluidtopics.net/Pk5ewUtj0X9HfwD2V8CpOA "To enable the Data Collection Pack, you must activate Data Collection jobs.")
2. [Configure Data Collection for ITSM](https://servicenow-prod.fluidtopics.net/ctw985WUYtQK2HZ93RTA3w "Configure Data Collection for ITSM.")
3. [Activate Data Collection for ITSM](https://servicenow-prod.fluidtopics.net/_nVUqP28suTikBZlnjYBGw "Activate the Data Collection Pack for ITSM after you enable and configure it.")
4. [Review ITSM artifacts](https://servicenow-prod.fluidtopics.net/1xL9hUpBrH04g9yME5QG8A "The Data Collection app contains a pre-build data metric structure for the ServiceNow Performance/Platform Analytics application.")

{#data-collection-itsm__ol_kyv_21c_tdc}

You can also modify the configuration at any point, and maintain customizations when you are ready to upgrade. For more information, see [Modifying the Data Collection configuration](https://servicenow-prod.fluidtopics.net/rpBdyl4uHrHS4dPjSf878g "You can make changes to the Data Collection configuration to align with your organization's needs.") and [Upgrading the Data Collection Content Pack](https://servicenow-prod.fluidtopics.net/iYvMqNJCeH8JKOBGPGurCQ "When you upgrade the Data Collection Content Pack, you must account for any customizations you've made.").
* **[Install the Data Collection Pack for ITSM](https://servicenow-prod.fluidtopics.net/Pk5ewUtj0X9HfwD2V8CpOA)**   
  To enable the Data Collection Pack, you must activate Data Collection jobs.
* **[Configure Data Collection for ITSM](https://servicenow-prod.fluidtopics.net/ctw985WUYtQK2HZ93RTA3w)**   
  Configure Data Collection for ITSM.
* **[Activate Data Collection for ITSM](https://servicenow-prod.fluidtopics.net/_nVUqP28suTikBZlnjYBGw)**   
  Activate the Data Collection Pack for ITSM after you enable and configure it.
* **[Review ITSM artifacts](https://servicenow-prod.fluidtopics.net/1xL9hUpBrH04g9yME5QG8A)**   
  The Data Collection app contains a pre-build data metric structure for the ServiceNow Performance/Platform Analytics application.