---
sourceDocument: Australia Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/impact

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Request an Accelerator

# Request an Accelerator {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

You can request a designated number of concurrent Impact Accelerators according to your subscription and complete the setup.

## Before you begin

For details on available Accelerators, refer to the [Accelerator catalog](https://servicenow-prod.fluidtopics.net/2q2_zOd9olTaZbVjiWw3mw "This is a complete Impact Accelerator catalog that combines the Architecture, Strategy, Technical, and Optimization sub-catalogs.").

Role required: Impact app admin, or Impact platform owner, or Impact portfolio owner

## About this task

Accelerators and Initiatives follow a similar procedure for requesting and monitoring the progress.

## Procedure

1. Navigate to AllImpactAccelerators \& initiativesOverview.
2. Select Request Accelerators \& initiatives from the Your Accelerators and Initiatives Overview page.
3. In the [Accelerator Catalog](https://servicenow-prod.fluidtopics.net/LpXWVuFdgASTYyMqET2c7g "Learn about available Accelerators and Initiatives that you can request to help achieve your business outcomes for your instance."), select an Accelerator card and select the maximize icon to view the details.
4. Select Request Accelerator.  
   Schedule the Accelerator for later using the Schedule later button, if you have reached the maximum number of allowed concurrent Accelerators.
5. Select View terms and conditions for this Accelerator to understand the terms in the Consent Provided section.  
   If you have granted consent for an Accelerator once, the terms and conditions for the Accelerator appear as accepted.

   If you have not granted consent for an Accelerator, you need to accept the terms and conditions from the Manage Permissions menu in the Impact IDE. See [Manage Initiative and Accelerator permissions](https://servicenow-prod.fluidtopics.net/5eqzqEHg893Mw1b_akJZjg "Review and approve Initiative and Accelerator activities access using Manage Permissions.") for more information.

   If you need time to decide, select Revoke. Your request doesn't move forward.
6. On the Request form section, fill in the fields.  
   {#accelerators__table_akv_bv3_1gc__entry__2}

   | Field | Description |
   |-|-|
   | Instance type to copy | Instance type such as Production or Sub-production |
   | Instance to copy | Name of the instance in selected instance type |
   | Use ServiceNow demonstration instance | Option to use ServiceNow demo instance for the Accelerator request |
   | Do not upgrade the temporary instance | Option to use the copied instance for the Accelerator request without upgrade |
   | Temporary instance access | User to receive access for the temporary instance |
   | Preferred start date | Preferred start date for the Accelerator |
   | Assign to business objective | Business goal expected for this Accelerator |
   | Owner | Name of the Owner for the Accelerator request |
   | Watchlist | Names of the team members who need to know the progress of the Accelerator request |
   | Reason for Request | Reason for the Accelerator request |
   | Attachments | Relevant files for reference |
   [Table 1. Accelerator request form fields]

   {#accelerators__table_akv_bv3_1gc}
7. Initiate the Accelerator setup by selecting Complete Setup.  
   A dedicated Accelerator setup page displays the status of the Accelerator setup.
8. Select Start Accelerator.
9. Follow the progress of the Accelerator setup along with the Activity Information on the navigation panes.  
   If you requested to copy an instance, the progress of the instance copy appears on the navigation pane.
10. Respond to the Impact squad by using Notes, Comments, and adding Attachments.
11. Select Complete Accelerator when all the activities listed on the navigation pane are complete.

    | Action | Description |
    | Put Accelerator on Hold | Pause an Accelerator for reasons such as a pending decision or clarification. You can Resume the Accelerator later. |
    | Cancel Accelerator | Stop progress of the Accelerator request if you change your decision. |
    |-|-|

    {#accelerators__choicetable_jqs_q1h_1gc}  
    If you want to complete or cancel an Accelerator before all the activities are done, all activities that are in progress get canceled. You have the choice to Confirm or Cancel your decision. You can also Reopen an Accelerator.  
    Note the status of the Accelerator changes to Complete or Canceled.

## What to do next

You can request an Initiative following similar on-screen guidance.

If you use IDI, see [Request an Accelerator from IDI](https://servicenow-prod.fluidtopics.net/6flXdwrZPrTyI3JWAFk0LQ "Depending on the Impact package that you are subscribed to, you can request and consume a designated number of concurrent Impact Accelerators, from the IDI.") to request an Accelerator.

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