--- sourceDocument: Australia Impact sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/impact Release : - australia ft:locale : - en-US ft:publication_title : - Australia Impact ft:clusterId : - ipact bundleId : - ipact --- # Auriga Intelligent Alert report # Auriga Intelligent Alert report {#ariaid-title1} * Release version: Australia * * Updated May 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Auriga Intelligent Alert is an advanced multivariate machine learning (ML) model that learns from historical issues on your instance to provide real-time insight. Auriga monitors your performance metrics to deliver notifications of noteworthy events or deviations from anticipated data patterns. Alert time : Indicates the time when the alert was generated by the Auriga intelligent ML model. Alert confidence : * Low: less than 5% nodes impacted * Medium: 5% to 20% nodes impacted * High: more than 20% nodes impacted {#auriga-intelligent-report__ul_z3j_nkr_fjc} An alert confidence score from a model is a numerical value that indicates the model's certainty or confidence in the validity of the alert it has generated. This score typically ranges from 0 to 1 (or 0% to 100%) and helps determine the likelihood that the alert corresponds to a true positive event. Nodes affected : 1. From the timestamp when the Auriga model generates an alert, node-level data are retrieved for the following metrics over the preceding 60 minutes: * Semaphore Default mean * Integration semaphore Qdepth * Semaphore Default Qdepth * Semaphore AMB send Qdepth {#auriga-intelligent-report__ul_kqg_dlr_fjc} 2. For each of these metrics, identify the node with the maximum value within that hour (there can be multiple nodes with the same maximum value). 3. After removing duplicates, these nodes will constitute the impacted nodes. 4. For these impacted nodes, display the maximum value for all the semaphore metrics within the last hour. {#auriga-intelligent-report__ol_lv2_jlr_fjc} Users session affected : 1. Retrieve the session_summary_loggedin data at the node level for the last hour from the time of the Auriga alert. 2. Calculate the maximum session_summary_loggedin value for each node within that hour. 3. For the nodes identified as impacted in the previous step, calculate the sum of the maximum session_summary_loggedin values from the previous step. These will represent the impacted sessions. {#auriga-intelligent-report__ol_tdn_rlr_fjc} Instance response time : 1. From the time the alert is generated, retrieve the anomaly data for server response time with a 10-minute rollup. 2. If an anomaly is detected within the past hour, categorize the system as unstable; otherwise, categorize it as stable. {#auriga-intelligent-report__ol_d45_vlr_fjc} **Related reference** * [Anomaly insights](https://servicenow-prod.fluidtopics.net/4_QeeoMptTF3e9qrg4XWwg "The reference topic gives additional information for anomaly charts.") * [Feature availability based on package](https://servicenow-prod.fluidtopics.net/P9qjLGc3vCF_cOO3tzGPpA "The table outlines the access permissions for Performance Analytics features across production and sub production instances.") * [Transaction or response metrics](https://servicenow-prod.fluidtopics.net/zO1ipLkzD4Ui4sKzEQk4bg "The metrics provide a performance snapshot of classic UI transactions within the ServiceNow AI Platform.") * [Database performance metrics](https://servicenow-prod.fluidtopics.net/BR2AN_h8wOEd8ZtqZdLf4A "The metrics provide the database performance snapshot within the ServiceNow AI Platform.") * [Semaphores performance metrics](https://servicenow-prod.fluidtopics.net/Kk9mReT78mDBECtqFl7MWQ "The metrics provide the key performance indicators calculated at the instance level for the selected duration.") * [Event queues performance metrics](https://servicenow-prod.fluidtopics.net/gJEASVHBrJdFQHIBS8345w "The metrics provide the event performance snapshot within the ServiceNow AI Platform.") * [ECC Queue performance metrics](https://servicenow-prod.fluidtopics.net/RGxMtNOGgtVY6Q5itGNFaQ "The metrics provide the ECC Queue performance snapshot within the ServiceNow AI Platform.") * [Email performance metrics](https://servicenow-prod.fluidtopics.net/bogAIEvZQM6EVgHuNANWkw "The metrics provide the Email performance snapshot within the ServiceNow AI Platform.") * [Scheduler performance metrics](https://servicenow-prod.fluidtopics.net/mUgSGAMhziXWPxkMp4ZZJQ "The metrics provide the Schedulers performance snapshot within the ServiceNow AI Platform.") * [Job details performance metrics](https://servicenow-prod.fluidtopics.net/zU5pCERdUDwYINhrEtEmVw "The metrics provide the job details performance snapshot within the ServiceNow AI Platform.") * [Node health performance metrics](https://servicenow-prod.fluidtopics.net/Ym_5QZb7HaUEXusPO0FNVA "The metrics provide the node health performance snapshot within the ServiceNow AI Platform.") * [Host health performance metrics](https://servicenow-prod.fluidtopics.net/BPg~fi7mWtO2QDvoJtmlbw "The metrics provide the host health performance snapshot within the ServiceNow AI Platform.") * [Standby replication Lag](https://servicenow-prod.fluidtopics.net/~bnGXSPhIInh_QygPmu8lA "A read replica is a copy of the primary DB that reflects changes to the primary in almost real time, in normal circumstances. The lag represents the database server of the instance that is behind in seconds.") * [Pool Replication Lag](https://servicenow-prod.fluidtopics.net/GZt7jzZ4mbs0axGHLTG75w "Pool replication lag is the number of seconds that a Standby database or a read replica database lags behind the primary database.") * [Chat details performance metrics](https://servicenow-prod.fluidtopics.net/3ITlZgnjjx7hFU0jPdggHA "For the operations team to get the insights of current load across main components of AWA channel infrastructure like queues and agents, and to monitor load during events of chat spikes.") * [Cluster details performance metrics](https://servicenow-prod.fluidtopics.net/gCpPJvTx4G~JcYX9~VAIVA "The metrics provide the cluster details and Encryption status snapshot within the ServiceNow AI Platform.") * [Load balancer performance metrics](https://servicenow-prod.fluidtopics.net/U6~7lb0jujHirGTJlHHmZA "The metrics provide the load balancer performance snapshot within the ServiceNow AI Platform.") * [User information metrics](https://servicenow-prod.fluidtopics.net/tzinVKez9tWy7F1KJoK7mg "The metrics provide the user information performance snapshot within the ServiceNow AI Platform.") * [Instance Data Replication](https://servicenow-prod.fluidtopics.net/ScxZA~8x58vIrm57FTmurg "The Instance Data Replication (IDR) copies data updates from one instance, called the producer instance, to one or more other instances called the consumer instances.")