Accelerators-Australia Release
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Summary of Accelerators-Australia Release
The Accelerators-Australia Release provides a comprehensive set of Impact accelerators designed to help ServiceNow customers maximize platform value across technical, strategic, architectural, and optimization domains. These accelerators guide teams to implement best practices, improve platform health, streamline operations, and adopt new capabilities effectively. The release includes both Australia-specific accelerators and additional offerings available via the June Store.
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Technical Accelerators
Technical accelerators focus on jumpstarting key ServiceNow capabilities to improve operational efficiency and compliance:
- Platform Health: Proactively monitor and maintain platform health aligned with best practices.
- Data Privacy: Utilize ServiceNow Vault to discover, classify, and anonymize sensitive data supporting compliance and security.
- Walk-up Experience: Set up and operate Walk-Up centers for user IT support.
- Digital Product Release: Enable consistent release planning with lifecycle visibility and automated readiness validation.
- Modern Change Management: Implement change models and features like approval policies and risk-based approaches.
- Major Incident Management: Accelerate response and reduce impact during critical outages.
- CSDM for Service Operations: Build a foundational data model to support IT Service and Operations implementations.
- Integration Hub: Understand integration value using Integration Hub within the Workflow Data Fabric.
Additional June Store technical accelerators include AI Data Explorer, AI Control Tower Foundations (AI lifecycle governance), fine-tuning Now Assist in Virtual Agent, ServiceNow Vault overview, HR Case and Knowledge, Enterprise Architecture Workspace, and Software Asset Management demonstrations.
Strategy Accelerators
These accelerators help customers manage organizational change and governance effectively during ServiceNow transformations:
- Preparing for Change: Build readiness and ensure user adoption before go-live.
- Adopt AI Governance: Guide establishment and management of an AI Management System (AIMS).
- Staffing and Roles Review-On Demand (June Store): Self-service tool to assess staffing, identify gaps, and prioritize team development.
- Reinforcing and Sustaining Change: Measure adoption, address post-go-live gaps, and build sustainment plans.
- Managing Change: Assess training needs, enable users, and activate champions for adoption success.
- ServiceNow Governance – On Demand: AI governance self-assessment with actionable 90-day plans aligned to international standards.
Architecture Accelerators
Architecture accelerators support data maturity and user experience improvements:
- Assess Your CSDM Maturity: Snapshot of current data management maturity for capabilities and services.
- CSDM Data Modeling: Resources and practices to align data modeling with the ServiceNow platform.
- Optimize Your Portal with Usage Insights: Use UX analytics to measure and prioritize portal enhancements.
- Virtual Agent Experience Design or Review: Guidance on improving Virtual Agent or Now Assist conversational experiences.
Optimization Accelerators
Optimization accelerators available from the June Store assist with enhancing platform health and adoption through capability configuration and design support.
- Optimization Capability Configuration: Support to configure features that boost platform health and product adoption.
- Optimization Capability Design: Assistance in designing capabilities for a healthier, more adoptable platform.
Practical Benefits for ServiceNow Customers
- Enable faster, guided implementation of key ServiceNow features and best practices.
- Improve platform health, security, and compliance with proactive tools and processes.
- Accelerate organizational adoption through structured change management and governance frameworks.
- Enhance user engagement and operational insights by optimizing portals and virtual agent experiences.
- Strengthen data management maturity and integration capabilities for sustained success.
Provides a list of latest Impact accelerators available in the release Australia and the subsequent store release
Technical Accelerators
Use the following latest Impact technical accelerators:
Australia:
- Jumpstart Your Impact Platform Health: Enables teams to proactively monitor, maintain, and improve platform health in alignment with leading practices.
- Jumpstart Your Data Privacy: Introduces ServiceNow Vault’s Data Privacy capabilities and helps discover, classify, and make sensitive data anonymous,to support compliance, security, and trust.
- Jumpstart Your Walk-up Experience: Demonstrates set up and operations of Walk-Up centers, enabling users to seek guidance on IT issues from experts.
- Jumpstart Your Digital Product Release: Enables product and release teams to consistently plan and deliver new versions by providing visibility across the release life cycle and automating release-readiness validation.
- Jumpstart Your Modern Change Management: Helps modernize change management implementations with change models and key supporting change features — such as approval policies and data-driven risk.
- Jumpstart Your Major Incident Management: Envisions how to accelerate response times for major incidents and reduce business impact during critical outages.
- Jumpstart Your CSDM for Service Operations: Enables you to build a data foundation that helps achieve implementation success of both IT Service and IT Operation products.
- Jumpstart Your Integration Hub: Helps customers understand the value of building integrations using Integration Hub as part of the Workflow Data Fabric.
June Store:
- Jumpstart Your AI Data Explorer: Helps customers get started with ServiceNow’s AI Data Explorer through coaching, applied demonstrations, and leading practices, for faster, confident data-driven decisions.
- Jumpstart your AI Control Tower: Foundations: AI Life cycle: Provides guided coaching and an applied demonstration to help customers better understand their organization’s AI governance.
- TuneUp Your Now Assist in Virtual Agent: Provides prescriptive guidance on fine-tuning your Now Assist in Virtual Agent.
- Introduction to ServiceNow Vault: Provides an overview of the possibilities and capabilities of ServiceNow Vault.
- Jumpstart Your HR Case and Knowledge: Provides a demonstration of the possibilities and capabilities of HR Case and Knowledge.
- Jumpstart Your Enterprise Architecture Workspace Provides a demonstration of the possibilities and capabilities of Enterprise Architecture Workspace.
- Jumpstart Your Software Asset Management Provides a demonstration of the possibilities and capabilities of Software Asset Management.
Strategy Accelerators
Use the following latest Impact strategy accelerators:
Australia:
- OCM: Preparing for Change: Builds change readiness and ensures successful user adoption ahead of go-live during ServiceNow transformations.
- Adopt AI Governance: Guides customers through the process of establishing and managing an Artificial Intelligence Management System (AIMS).
June Store:
- Staffing and Roles Review-On Demand: Provides Impact customers with a guided, self-service experience to assess their ServiceNow platform staffing model, identify capability gaps, and build a prioritized action plan to strengthen their team.
- OCM: Reinforcing and Sustaining Change: Provides guided coaching to measure adoption, close post-go-live gaps, sustain behaviors through recognition and feedback loops, and build a long-term sustainment plan for your ServiceNow platform.
- OCM: Managing Change: Provides coaching to assess training needs, build enablement plans, close skill gaps, and activate champion networks — equipping users with the knowledge and ability to adopt ServiceNow.
- ServiceNow Governance – On Demand: Offers a self-paced AI governance assessment across six critical domains with a 90-day actionable plan helping organizations identify gaps, prioritize focus areas, and align with international AI governance standards.
Architecture Accelerators
Use the following latest Impact architecture accelerators:
Australia:
- Assess Your CSDM Maturity: Provides clear snapshot of current data management maturity related to the organization's capabilities and services.
- CSDM Data Modeling: Provides key resources and leading practices to get started with modeling your data to align to the ServiceNow platform successfully.
- UX: Optimize Your Portal with Usage Insights: Guides customers how to measure, monitor and analyze user behavior with UX analytics to identify and prioritize portal improvements.
- UX: Virtual Agent Experience Design or Review: Provides guidance on designing or improving the conversational experience of Virtual Agent or Now Assist in Virtual Agent.
Optimization Accelerators
Use the following latest Impact Platform Optimization accelerators:
June Store:
- Optimization Capability Configuration: Provides support in configuring capabilities and features to enhance platform health and drive ServiceNow product adoption.
- Optimization Capability Design: Provides support in designing capabilities and features to enhance platform health and drive ServiceNow product adoption.