--- sourceDocument: Australia Impact sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/impact Release : - australia ft:locale : - en-US ft:publication_title : - Australia Impact ft:clusterId : - ipact bundleId : - ipact --- # Jumpstart Your Multi-lingual Virtual Agent # Jumpstart Your Multi-lingual Virtual Agent {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Jumpstart Your Multi-lingual Virtual Agent The Jumpstart Your Multi-lingual Virtual Agent Accelerator demonstrates the capabilities of Dynamic Translation within ServiceNow. It showcases how Virtual Agent conversations, AI Search multi-lingual support, and Live Agent hand-offs operate using dynamic translation in a temporary cloned instance. This offering is designed to help ServiceNow Impact customers experience and begin implementing multi-lingual Virtual Agent functionality effectively. Show full answer Show less ## Key Features * **Temporary Instance Provisioning:** Customers receive a cloned environment for 30 days to explore Dynamic Translation capabilities. * **Dynamic Translation Activation and Configuration:** Setup and enablement of multi-lingual translation features across Virtual Agent, AI Search, and Live Agent. * **Demonstrations:** Includes Virtual Agent chatbot conversations in multiple languages, Live Agent hand-offs supporting different languages, and AI Search natural language understanding with internationalization. * **Customer Coaching Sessions:** One mandatory 60-minute coaching session covering overview, setup, and demonstrations, plus an optional follow-up Q\&A session based on customer request. * **Leading Practices:** Guidance and resources to help customers adopt multi-lingual capabilities efficiently. ## Customer Roles and Responsibilities Successful use of this Accelerator involves collaboration among these key customer roles: * **Platform Owner (Required):** Oversees the ServiceNow platform governance and aligns activities with business strategy. * **Virtual Agent Lead (Required):** Acts as the subject matter expert for Virtual Agent. * **System Administrators (Required):** Maintain platform stability, manage support cases, and handle configuration tasks. * **Linguist or Localization Expert (Recommended):** Manages localization efforts to support multi-lingual content. * **Developers (Recommended):** Provide coding support as needed. * **Trusted Service Partners (Recommended):** Participate in coaching sessions and may support ongoing implementations. ## Package Availability and Restrictions This Accelerator is available to customers with Impact Guided, Guided+, Advanced, and Total packages under the ServiceNow Impact program. Certain environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted instances, or other restricted environments may not have full availability of this offering. ## What Customers Can Expect * A hands-on demonstration of multi-lingual Virtual Agent capabilities powered by Dynamic Translation. * Access to a temporary cloned instance to test and explore features without impacting production. * Expert coaching to guide setup, configuration, and best practices for multi-lingual support. * Support for AI Search internationalization, enhancing search results in multiple languages. This Accelerator provides a demonstration of the possibilities and capabilities of Dynamic Translation. ## Accelerator Overview {#jumpstart-multi-lingual-virtual-agent__section_pn5_kxd_fsb} Jumpstart Your Multi-lingual Virtual Agent Accelerator provides Impact customers with a demonstration of the possibilities and capabilities of Dynamic Translation. A demonstration of how Dynamic Translation works using Virtual Agent conversations, within AI Search via a temporary cloned instance, and hand-offs to Live Agent are included. Leading practices to get started are also incorporated. See [Virtual Agent](https://www.servicenow.com/docs/access?context=virtual-agent-landing-page&version=australia&pubname=australia-conversational-interfaces&ft:locale=en-US) for additional information on Virtual Agent. ## Package Availability {#jumpstart-multi-lingual-virtual-agent__id_ntq_xhh_ljc} Note: This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at . ## What you get {#jumpstart-multi-lingual-virtual-agent__section_qn5_kxd_fsb} AI Search Assessment : * Provisioning of a temporary instance * Activating and configuring Dynamic Translation {#jumpstart-multi-lingual-virtual-agent__ul_g24_rxd_fsb} Customer Coaching Session #1 (up to 60 min) : * Thirty days of access to the temporary instance * Overview of Dynamic Translation and how to set it up * Demonstration of Virtual Agent chatbot using dynamic translation * Demonstration of Live Agent conversation using different languages * Demonstration of Internationalization support for AI Search * NLU multi-lingual support * Leading practices and resources {#jumpstart-multi-lingual-virtual-agent__ul_c3h_3zw_hyb} Customer Coaching Session #2 (Optional on Customer request -- up to 60 min) : Opportunity for a Questions and Answers session related to Dynamic Translation ## Requested customer resources {#jumpstart-multi-lingual-virtual-agent__section_x4x_2p2_qrb} {#jumpstart-multi-lingual-virtual-agent__table_wqw_dyd_fsb__entry__2} | Customer Resource  | Responsibilities  | |-|-| | Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, confirms team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | | Virtual Agent Lead (Required) | Subject matter expert responsible for ServiceNow Virtual Agent. | | System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | | Linguist or Localization Expert (Recommended) | Subject matter expert responsible for managing ServiceNow localization. | | Developer(s) (Recommended) | Writes code for the ServiceNow platform. | | Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | [Table 1. Customer resource and responsibilities] {#jumpstart-multi-lingual-virtual-agent__table_wqw_dyd_fsb} ## Requested information/access {#jumpstart-multi-lingual-virtual-agent__section_rn5_kxd_fsb} Please refer to the applicable Impact Accelerator Description available at ## Exceptions {#jumpstart-multi-lingual-virtual-agent__section_sn5_kxd_fsb} This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments. ServiceNow is not responsible for implementing \[Product\] recommendations on Customer's sub-production or production instances.