---
sourceDocument: Australia Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/impact

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Citizen Development Program Design

# Citizen Development Program Design {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Citizen Development Program Design

The Citizen Development Program Design Accelerator helps ServiceNow customers establish and manage a Citizen Development Program on the ServiceNow platform.
It enables non-coders, known as Citizen Developers, to create applications and workflows using low-code development tools without prior coding knowledge.
This program guides customers through identifying suitable candidates, providing training, and implementing governance frameworks to support citizen development effectively.
Show full answer Show less  

## Key Features

* **Workshops and Planning:** Includes multiple workshops to define vision, plan, candidate prioritization, training needs, and governance adjustments.
* **Candidate Identification:** Helps create a prioritized list of citizen developer candidates and potential use cases.
* **Training and Support:** Reviews training curricula, support models, demand intake processes, and roles and responsibilities.
* **Governance and Guardrails:** Establishes design standards, security models, life cycle management, testing standards, and app review processes.
* **Deliverables:** Provides a readout deck and supporting assets to assist with program adoption and management.

## Key Outcomes

* A clear, actionable roadmap for implementing a Citizen Development Program tailored to the customer's environment and strategic goals.
* Defined roles and responsibilities for platform ownership, executive sponsorship, architecture oversight, and program management.
* Enhanced operational and technical governance to ensure security, compliance, and quality in citizen-developed applications.
* Improved awareness and recruitment strategies to engage the right candidates and promote citizen development within the organization.

## Prerequisites and Availability

* Requires identification of key players including platform owner, executive sponsor, and platform architect.
* App Engine license and necessary products must be installed and configured.
* Available with Impact Guided+ (Strategic Value add-on), Advanced, and Total Packages.
* Certain restrictions apply for customers in FedRAMP, NSC DOD IL5, Australia IRAP-Protected environments, self-hosted customers, or other restricted settings.

## Customer Responsibilities

Customers should allocate resources such as platform owners, executive sponsors, platform architects, and a citizen development program owner to ensure alignment, oversight, and effective management throughout the program implementation.  
Provides prescriptive guidance on enabling Citizen Development for your ServiceNow platform.

## Accelerator Overview {#citizen-development-accelerator__section_pn5_kxd_fsb}

The Citizen Development Program Design Accelerator provides Impact
customers with prescriptive guidance to effectively  develop a Citizen Development Program
for the ServiceNow platform. ServiceNow
technology empowers non coders, known as Citizen Developers, to build new applications and
workflows without having prior coding knowledge using low-code development.

This Accelerator includes workshops to assess and create a prioritized list of candidates
for Citizen Development, determine the required screening and training for them, and assess
operational and technical governance to identify any necessary adjustments.

For more information on the Citizen Development and low code development, see [Exploring App Engine Studio](https://www.servicenow.com/docs/access?context=exploring-aes&version=australia&pubname=australia-application-development&ft:locale=en-US).

## Package Availability {#citizen-development-accelerator__id_wrn_4bl_kjc}

Note:  
This Accelerator is available for Impact Guided+ (Strategic Value add-on), Advanced and Total Packages.

## What you get {#citizen-development-accelerator__section_mwz_rw1_fsb}

Kickoff meeting
:   Workshop planning meeting

Citizen development workshop #1 - vision, plan, and focus
:
    * Prioritized candidate list and potential use cases determined
    * Value proposition
    * Marketing and awareness messaging
    * Recruitment plan
    * Initial implementation timeline
    * Develop an initial implementation timeline
    * Conduct the Citizen Development adoption maturity questionnaire
    {#citizen-development-accelerator__ul_nxj_jq3_cxb}

Citizen development workshop #2 - enable and empower
:   Review the following:

    * Training curriculum -- ServiceNow and Customer allocations
    * Support model and responsibilities
    * Demand intake process
    {#citizen-development-accelerator__ul_unn_qdt_3yb}

Citizen development workshop #3 - establishing guardrails
:
    * Instance architecture
    * Design considerations and standards
    * Developer security model
    * App life cycle model
    * Testing standards
    * App review standard
    * Additional toolkit resources
    {#citizen-development-accelerator__ul_vld_brq_dsb}

The readout deck and supporting Citizen Development assets are delivered to the Customer.

## Requested customer resources {#citizen-development-accelerator__section_hcn_xzy_jcc}

One or more customer resources are requested. The specific number of resources provided is Accelerator and customer specific.
{#citizen-development-accelerator__table_wqw_dyd_fsb__entry__2}

| Customer Resource  | Responsibilities  |
|-|-|
| Platform owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| Executive sponsor (Required) | Primary strategic contact for ServiceNow. |
| Platform architect (Required) | Provides a holistic view of the ServiceNow platform, processes, and other systems, including any necessary policy or organizational requirements. |
| Citizen development program owner | Manages all the Citizen Development program. |
[Table 1. Customer resource and responsibilities]

{#citizen-development-accelerator__table_wqw_dyd_fsb}

## Prerequisites {#citizen-development-accelerator__section_x1f_vzd_fsb}

The following are required prerequisites:

* Identification of key players
* ServiceNow platform owner required
* App Engine license and products installed and configured
{#citizen-development-accelerator__ul_b4w_c3t_3yb}

## Exceptions {#citizen-development-accelerator__section_sn5_kxd_fsb}

This Impact Accelerator in its entirety or
portions of the Impact Accelerator Activities may not be available to
customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to
self-hosted customers, or in other restricted environments.

ServiceNow is not responsible setting up or for implementing App Engine' recommendations on Customer's sub-production or production instances.