---
sourceDocument: Australia Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/impact

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Manage Developer Support user access

# Manage Developer Support user access {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add designated users to enter a support case for Developer Support. The named contacts are responsible for entering details about a specific issue.

## Before you begin

Role required: Impact admin

## Procedure

1. Navigate to ImpactCompany Profile.
2. From the Actions menu, select Update role/access.  
   If the user is not listed in the table, create a new user. See [Manage Impact Delivery Instance users](https://servicenow-prod.fluidtopics.net/4KNdjCootSJ3~9_A7xLjjg "Impact Delivery Instance (IDI) admins can create, view, and manage their users.") for details.
3. Select the Action icon on the right of the user.
4. Choose Update role/access.
5. Under Premium access, select Developer Support.  
   The number of available users is displayed next to the assignment field.
6. Select Submit.
{#manage-developer-support-user-access__steps_u1v_qjv_2xb}

## What to do next

Review Developer Support access and how many users are available.  
1. Navigate to your name in the top right corner of the Impact Delivery Instance.
2. Select Company profile from the drop down.
3. Under Developer Support, you will see how many users are available.
{#manage-developer-support-user-access__ol_lrq_3hh_jvb}

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