---
sourceDocument: Australia Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/impact

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Setup for the Impact Delivery Instance

# Setup for the Impact Delivery Instance {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Impact Delivery Instance is delivered to you with minimal technical configuration required. Many of the setup steps involve planning within your organization and with your Impact Squad.

## Impact Delivery Instance migration {#configuring-impact-idi__id_ljc_rr1_sjc}

Download Impact from the ServiceNow store to take advantage of the latest features directly in your instance- including new Platform Health tools! Refer to [Install Impact](https://servicenow-prod.fluidtopics.net/75CiWr1d_E598FokiesPDg "Follow these instructions to install the Impact Store Application.") for installation steps.  
Note:  
The Impact Delivery Instance, \[impact.servicenow.com\] won't include new features.
1. Access is enabled by your Impact squad who sends the Platform Owner a specific URL to log in to your Impact Delivery Instance portal.
2. In order to access various levels of IDI, a role must be assigned to you. Your Impact Administrator assigns the appropriate roles to you. See [Impact Delivery Instance roles](https://servicenow-prod.fluidtopics.net/8EY5zuU4u9OWp5WoiwIagw "IDI offers roles to fit your business needs. When you log in to IDI, you’ll see a personalized view of your objectives, metrics, and recommendations tied directly to your role.") for additional information.
3. The value journey lifecycle starts with the creation of the value blueprint, which captures your business objectives, which are high-level goals tied to measurable outcomes that help illustrate value over time. Work with your Impact Squad and refer to [Value management](https://servicenow-prod.fluidtopics.net/6rSv~oVfxi0IYefWTueCrA "The value management constitutes a continuous loop of the end-to-end process of managing the value lifecycle, inclusive of envisioning value, creating value, ongoing management, optimization, and validation of value realized with the Impact store app.") to get started.
{#configuring-impact-idi__cf-config-parent-tasks-ol}
1. [Manage Impact Delivery Instance users](https://servicenow-prod.fluidtopics.net/4KNdjCootSJ3~9_A7xLjjg)  
   Impact Delivery Instance (IDI) admins can create, view, and manage their users.
2. [Impact Delivery Instance roles](https://servicenow-prod.fluidtopics.net/8EY5zuU4u9OWp5WoiwIagw)  
   IDI offers roles to fit your business needs. When you log in to IDI, you'll see a personalized view of your objectives, metrics, and recommendations tied directly to your role.