---
sourceDocument: Australia Impact
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/impact

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Impact

ft:clusterId :

    - ipact

bundleId :

    - ipact


---

# Staffing and Roles Review -- Advanced

# Staffing and Roles Review -- Advanced {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Guidance on effective role alignment

## Accelerator Overview {#staffing-and-roles-review-advanced__section_cxd_nqq_dsb}

Staffing and Roles Review provides Impact Customers with leading practices content and
prescriptive guidance to assist Customers in their analysis of roles, responsibilities, and
potential skills gaps that currently exist in their ServiceNow program team to inform
hiring, partnering, and outsourcing needs in support of their ServiceNow strategy. It aims
to guide Customers on building an effective team to assist in execution on their ServiceNow
vision and strategy, appropriate staffing to support the business, and approaches to reduce
attrition.

ServiceNow encourages Customer to request this Accelerator in conjunction with the CoEI
Design Accelerator.

## Package Availability {#staffing-and-roles-review-advanced__id_dbp_jmh_jjc}

Note:  
This Accelerator is available for Impact Guided+ (Strategic Value add-on), Advanced and Total Packages.

## What You Get {#staffing-and-roles-review-advanced__section_mwz_rw1_fsb}

Introductory Customer Session (up to 1 hr)
:
    * Set expectations on process and depth of deliverable
    * Communicate expectation for Customer participation
    * Request data and any other inputs
    {#staffing-and-roles-review-advanced__ul_ot4_yqq_dsb}

Discovery Sessions

:   Review customer-provided artifacts and clarify any gaps.

Customer Readout (up to 60 minutes)

:   Review general organizational structure, staffing, and role suggestions in context
    of ServiceNow vision and strategy.

Follow-Up Customer Session (optional upon Customer request - up to 1 hr)
:
    * Opportunity for Q\&A related to general resourcing guidance in context of ServiceNow vision and strategy
    * Provide additional guidance on leading practices
    {#staffing-and-roles-review-advanced__ul_shm_chb_fsb}

## Requested Customer Resources {#staffing-and-roles-review-advanced__section_sw2_gx1_fsb}

{#staffing-and-roles-review-advanced__table_kh2_jrq_dsb__entry__2}

| Customer Resource  | Responsibilities  |
|-|-|
| Platform Owner- Required | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| ServiceNow AI Platform \& Development team lead- Recommended | Manages platform operations and development on the ServiceNow platform. |
[Table 1. Customer resource and responsibilities]

{#staffing-and-roles-review-advanced__table_kh2_jrq_dsb}

## Requested Information / Access {#staffing-and-roles-review-advanced__section_s1y_hx1_fsb}

* General organizational chart and resourcing detail, not to include personnel names, or other sensitive information, or specific reduction in force planning
* Roles and responsibility definitions
{#staffing-and-roles-review-advanced__ul_wwn_khb_fsb}

## Exceptions {#staffing-and-roles-review-advanced__section_xng_jx1_fsb}

ServiceNow will not be involved in resource selection processes.