Jumpstart Your Workflow Automation: Flows

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • This accelerator provides an overview and applied demonstration of Flows in Workflow Studio, covering triggers, actions, sub-flows, and low-code automation capabilities.

    Accelerator overview

    Jumpstart Your Workflow Automation: Flows provides Impact customers with an overview and applied demonstration of Flows in Workflow Studio. Customers learn how to build and configure automated processes using triggers, actions, and reusable sub-flows — replacing complex custom scripts with upgrade-safe, low-code automation.

    This accelerator also equips customers with key resources and leading practices to design, test, and scale workflows effectively using ServiceNow’s core actions and spoke library.

    Package Availability

    Note:
    This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.

    What you get

    Session preparation
    The Technical Accelerator Consultant:
    • Provisions a temporary instance
    • Activates and configures flows
    Customer coaching session #1 (up to 90 minutes)
    Includes the following:
    • Overview of Workflow Studio
      • Playbook
      • Decision tables
    • Applied demonstration of low code automatic tools
      • Flows
      • Sub-flows
      • Actions
      • Triggers
      • Decision Tables
    • Key resources and guides on leading practices
    • 30 days access to the temporary instance is provided
    Customer coaching session #2 (optional up on customer request, up to 60 minutes)
    Opportunity for Q&A related to Flows

    Requested customer resources

    One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.

    Table 1. Customer resource and responsibilities
    Customer resource Responsibilities Required Optional
    Platform Owner Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. ✓
    System Administrators Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. ✓
    Stakeholders Primary stakeholders responsible for Product and Portfolio management.  ✓
    Developers Writes code for the ServiceNow platform. ✓
    Trusted Service Partners Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. ✓
    Business Process Owner Responsible for developing, analyzing and improving critical business processes. ✓

    Requested Information/Access

    Note:
    Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the Impact Accelerator Terms Matrix.

    Exclusions

    ServiceNow is not responsible for implementing recommendations on Customer’s non-production or production instances.