--- sourceDocument: Australia Impact sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/impact Release : - australia ft:locale : - en-US ft:publication_title : - Australia Impact ft:clusterId : - ipact bundleId : - ipact --- # Jumpstart Your Predictive Intelligence # Jumpstart Your Predictive Intelligence {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Jumpstart Your Predictive Intelligence The Jumpstart Your Predictive Intelligence (PI) Accelerator is designed for ServiceNow Impact customers to demonstrate the capabilities and benefits of Predictive Intelligence, focusing especially on the clustering framework. It provides an introduction to the four Predictive Intelligence frameworks---Classification, Clustering, Similarity, and Regression---with a practical demonstration of Clustering. The accelerator includes use cases, configuration guidance, and key resources to help customers advance their automation initiatives. Show full answer Show less ## Key Features * **Demonstrations and Coaching:** Two coaching sessions are offered---an initial 90-minute session covering PI capabilities, frameworks overview, clustering demonstration, configuration, and result interpretation, plus an optional 60-minute Q\&A session upon customer request. * **Session Preparation:** Customers receive a temporary instance provisioned and activated with Predictive Intelligence capabilities configured to facilitate hands-on learning. * **Comprehensive Framework Overview:** The accelerator covers all four PI frameworks, emphasizing practical application and configuration, especially for clustering. * **Customer Responsibilities:** Key roles include Platform Owners, System Administrators, Developers, and Trusted Service Partners, each contributing to platform governance, maintenance, development, and ongoing support. * **Package Availability:** Available to customers with Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages, subject to specific terms and conditions. ## Key Outcomes * Gain a clear understanding of Predictive Intelligence's machine learning capabilities and how they can be applied within the ServiceNow platform. * Learn how to configure, train, test, and monitor Predictive Intelligence models, particularly clustering, to support automation goals. * Obtain practical insights into interpreting ML results and determining next steps for continuous improvement. * Access to coaching and resources that support the adoption and governance of Predictive Intelligence in your organization. * Clarification on availability and exceptions, noting that some data centers and environments may have restrictions on the accelerator's deployment. The Jumpstart Your Predictive Intelligence (PI) Accelerator provides a demonstration of the possibilities and capabilities of Predictive Intelligence and the clustering framework. ## Accelerator Overview {#jumpstart-predictive-intelligence__section_nv3_rvh_c5b} Jumpstart Your Predictive Intelligence provides Impact customers with an overview of Predictive Intelligence machine learning (ML) capabilities, benefits, and outcomes. An overview of the four PI frameworks with an applied demonstration of Clustering is offered. Additionally, specific use cases, a configuration overview, and key resources to enable customers to reach their automation goals are highlighted. For related information, see [Predictive Intelligence](https://www.servicenow.com/docs/access?context=predictive-intelligence-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) or [Configuring advanced settings for your ML solutions](https://www.servicenow.com/docs/access?context=configuring-advanced-settings-ml-solutions&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) for more information on Clustering parameters. ## Package Availability {#jumpstart-predictive-intelligence__id_c1s_tjh_ljc} Note: This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at . ## What You Get {#jumpstart-predictive-intelligence__section_vhc_tvh_c5b} Session Preparation : * Provision a temporary instance  * Activate and configure Predictive Intelligence capabilities {#jumpstart-predictive-intelligence__ul_chq_rqk_dzb}​ Customer Coaching Session #1 (Up to 90 minutes) : Includes the following: * Predictive Intelligence capabilities, benefits, and outcomes * Overview of PI frameworks: * Classification * Clustering * Similarity * Regression {#jumpstart-predictive-intelligence__ul_c3f_xyy_dzb} * Demonstration of the Clustering framework with specific use cases * Configuration demonstration * Discussion on how to train, test, and monitor results * Interpretation of results and identification of next steps {#jumpstart-predictive-intelligence__ul_l4y_p3l_dzb} Customer Coaching Session #2 (Optional upon Customer request - up to 60 minutes) : Opportunity for Q\&A related to Predictive Intelligence ## Requested Customer Resources {#jumpstart-predictive-intelligence__section_mbc_jxh_c5b} {#jumpstart-predictive-intelligence__table_wzw_lxh_c5b__entry__4} | Customer Resource | Responsibilities | Required | Recommended | |-|-|:-:|:-:| | Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | | | System Administrator(s) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | | | Developer(s) | Writes code for the ServiceNow platform. | | ✓ | | Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | | ✓ | [Table 1. Customer resource and responsibilities] {#jumpstart-predictive-intelligence__table_wzw_lxh_c5b} ## Requested Information {#jumpstart-predictive-intelligence__section_tsh_fyh_c5b} Please refer to the applicable Impact Accelerator Description available at  ## Exceptions {#jumpstart-predictive-intelligence__section_xzg_lyh_c5b} This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal use). ServiceNow is not responsible for implementing Predictive Intelligence recommendations on Customer's sub-production or production instances.