--- sourceDocument: Australia Impact sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/impact Release : - australia ft:locale : - en-US ft:publication_title : - Australia Impact ft:clusterId : - ipact bundleId : - ipact --- # Impact Delivery Instance reference # Impact Delivery Instance reference {#ariaid-title1} * Release version: Australia * * Updated July 2, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read The Impact Delivery Instance is the service provider for the Impact Store Application. The Impact Delivery Instance serves as follows: * Your Impact squad interactive space. * Existing data from the Impact IDI is migrated at setup to the Impact Store Application to ensure that critical information is integrated within your ServiceNow instance. {#impact-delivery-instance-reference__ul_jb5_fl4_l2c} ## Impact Delivery Instance migration {#impact-delivery-instance-reference__id_pss_3r1_sjc} Download Impact from the ServiceNow store to take advantage of the latest features directly in your instance- including new Platform Health tools! Refer to [Install Impact](https://servicenow-prod.fluidtopics.net/75CiWr1d_E598FokiesPDg "Follow these instructions to install the Impact Store Application.") for installation steps. Note: The Impact Delivery Instance, \[impact.servicenow.com\] won't include new features. ## Sync to the Impact Store Application {#impact-delivery-instance-reference__id_mlw_5s1_sjc} Use Guided Setup to connect your data from the Impact Delivery Instance. See [Run Impact Guided Setup](https://servicenow-prod.fluidtopics.net/TRVKquqE1ahnjoxPtjs9fQ "Use Impact Guided Setup to follow a sequence of tasks that help you configure the Impact Store Application on your ServiceNow instance.") for details on the configuration. If you choose not to connect to the Impact Delivery Instance, refer to the following features list. Impact Store Application features supported without the connection to the Impact Delivery Instance: * [Prevent and resolve technical debt with AI](https://servicenow-prod.fluidtopics.net/abNdx7mQTUB7fCx6JjhNHQ "Use the Scan Engine and ServiceNow Otto AI agent to prevent technical debt as you code or remediate existing findings from completed scans.") * [Track Platform Health trends](https://servicenow-prod.fluidtopics.net/QXHio4M3Y73q~gjnPRrWQg "Analytics Dashboards provide a graphical way to view detailed information relating to findings, both pending and resolved, with the Scan Engine. The dashboards are role-based, allowing for persona-based views of information. They display  key metrics,  charts, and  trend analysis.") * [Configure Scan Engine integrations](https://servicenow-prod.fluidtopics.net/FN2Sk~kUixKI9pnoy4BmsA "Scan Engine integrates with other ServiceNow instances and external agile systems to synchronize definitions, manage exception reasons, create user stories, and enforce governance over app deployments.") * [Monitor instance performance with Instance Observer](https://servicenow-prod.fluidtopics.net/w~Q2UXlnDQpyIRD9r4xyUg "Instance Observer (IO) is an observability and performance monitoring tool that empowers you to track your instance health and performance in near real time, while also providing historical insights.") {#impact-delivery-instance-reference__ul_ipb_f4m_fjc} Impact Store Application features that require a connection to the Impact Delivery Instance: * Communication with your Impact Squad, including visibility into changes you make in your own Impact Workspace * [Entitlements and usage](https://servicenow-prod.fluidtopics.net/YQV6GMuM~lSkZ6JahF1AXQ "See the applications, or capabilities, at your disposal for achieving your objectives.") * [Accelerators and Initiatives](https://servicenow-prod.fluidtopics.net/7i9wvscx_LHZI8tOMJwSmg "Initiatives are the actionable engagements and work streams that support your digital transformation. Impact Accelerators are fixed-scope offerings with experts behind each option to provide value exactly where you need it.") * [Use the recommendations list](https://servicenow-prod.fluidtopics.net/tXVBLtHd9du1BE6jsvOIPg "Use the recommendations full list to view the recommendations tailored for you. You can either accept or reject a recommendation based on your interest by selecting View Details.") * [Build implementation plans](https://servicenow-prod.fluidtopics.net/H6yDzarSn~X0WBnAOtoocQ "Product adoption roadmaps enable you to view a recommended implementation sequence for your capabilities. The implementation sequence is organized into specific phases for an optimal implementation.") * [Value management](https://servicenow-prod.fluidtopics.net/6rSv~oVfxi0IYefWTueCrA "The value management constitutes a continuous loop of the end-to-end process of managing the value lifecycle, inclusive of envisioning value, creating value, ongoing management, optimization, and validation of value realized with the Impact store app.") * [Consumption Report in Impact Delivery Instance](https://servicenow-prod.fluidtopics.net/hYzSe2T9xEwUC8pGFdMgwg "Get an overview of your Impact tier features and their usage.") {#impact-delivery-instance-reference__ul_ct2_3pm_fjc} * **[Setup for the Impact Delivery Instance](https://servicenow-prod.fluidtopics.net/oppXRx8h8iFQvSAAL9YtFw)** The Impact Delivery Instance is delivered to you with minimal technical configuration required. Many of the setup steps involve planning within your organization and with your Impact Squad. * **[Activity Center](https://servicenow-prod.fluidtopics.net/cgCV04viWcTuT903o7hipw)** The Activity Center provides a comprehensive view of all the activities supporting your day to day journey with Impact. * **[Benefits \& Usage](https://servicenow-prod.fluidtopics.net/wfBCMefUvs7vmT53gW8cMg)** Impact Benefits \& Usage allows you to quickly access and review the powerful tools available in your Impact subscription. * **[Group Views](https://servicenow-prod.fluidtopics.net/6Sf5lDu_qnnULTITMzGihQ)** Impact enables multiple stakeholder groups within your organization to lead their own digital transformation. * **[Manage Initiative and Accelerator permissions](https://servicenow-prod.fluidtopics.net/5eqzqEHg893Mw1b_akJZjg)** Review and approve Initiative and Accelerator activities access using Manage Permissions. * **[Request an Accelerator from IDI](https://servicenow-prod.fluidtopics.net/6flXdwrZPrTyI3JWAFk0LQ)** Depending on the Impact package that you are subscribed to, you can request and consume a designated number of concurrent Impact Accelerators, from the IDI. * **[Objectives and Outcomes in Impact Delivery Instance](https://servicenow-prod.fluidtopics.net/hQ41JoHr9G1z_ftqSa3m9g)** The value management lifecycle starts with the creation of the Objectives and outcomes that are high-level goals tied to measurable outcomes that help illustrate value over time. * **[Value Reports in Impact Delivery Instance](https://servicenow-prod.fluidtopics.net/4O8aElk0TkFj81eRtD9JEA)** Your impact squad can work with you to calculate the operational or monetized value you have realized with ServiceNow in a Value Report. * **[Manage product adoption roadmaps for Impact Delivery Instance](https://servicenow-prod.fluidtopics.net/mS6VJ~Mnmhx7HlK02iYDrg)** Create a product Adoption Roadmap (PAR) with a single click by selecting the template that best supports your specific business outcome. * **[Manage capabilities maps in Impact Delivery Instance](https://servicenow-prod.fluidtopics.net/o1oXfyVmzdxrYxGj_xeE8A)** Manage the usage status for capabilities and how they're being used in your instance. The information in the capabilities status fields feeds the capabilities maps summary bar. * **[Consumption Report in Impact Delivery Instance](https://servicenow-prod.fluidtopics.net/hYzSe2T9xEwUC8pGFdMgwg)** Get an overview of your Impact tier features and their usage. * **[Subscriptions](https://servicenow-prod.fluidtopics.net/hL0sVZ0LDbN8KREdGW9mgg)** See a list of your subscriptions for all of your instances and the list of applications that you're entitled to, as part of those subscriptions, in one comprehensive view. * **[Training Insights](https://servicenow-prod.fluidtopics.net/gAMnxTQJEa2JOwq89xpd4A)** Impact Training Insights provide a comprehensive view of organizational learning activities, with real-time data available whenever and wherever it's needed. * **[HealthScan for the Impact Delivery Instance](https://servicenow-prod.fluidtopics.net/T~bAIT~vW8IUtYdFZdfruw)** ServiceNow HealthScan is a diagnostic tool for the Impact Delivery Instance that helps you understand the current health of your instance, identify potential issues and setbacks, and take quick corrective action.