Jumpstart your Service Operations Workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Jumpstart your Service Operations Workspace

    The Jumpstart Your Service Operations Workspace accelerator offers ServiceNow Impact customers a detailed demonstration of Service Operations Workspace capabilities. It highlights how to integrate IT Service Management (ITSM) and IT Operations Management (ITOM) activities into a single, efficient interface. This accelerator also provides essential resources and best practices to help customers begin using Service Operations Workspace quickly and encourage confident adoption.

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    This offering is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.

    Key Features

    • Session Preparation: A Technical Consultant provisions a temporary instance and configures Service Operations Workspace for customer use.
    • Customer Coaching Session #1 (up to 1.5 hours): Includes an overview and live demonstration covering common ITSM processes—such as incident, problem, and change management—within a unified workspace. It also focuses on enhancing employee experience with personalized, configurable views and promoting cross-team collaboration to resolve issues faster. Leading practices and implementation guidance are reviewed.
    • Customer Coaching Session #2 (Optional, up to 1 hour): Provides an opportunity for customers to ask questions and explore Service Operations Workspace in greater depth.
    • Outputs: Customers receive 30-day access to the temporary instance, a copy of the coaching session materials, and ongoing support from the Technical Accelerator Consultant.

    Customer Roles and Responsibilities

    • Platform Owner (Required): Oversees platform accountability, aligns the team to business strategy and ServiceNow roadmap, and governs platform usage.
    • System Administrator(s) (Required): Maintains platform stability, manages application support, and handles configuration tasks related to ServiceNow releases.
    • IT Service Desk Manager (Recommended): Provides subject matter expertise in managing the IT Service Desk.
    • Service Desk Agent(s) (Recommended): Responsible for daily ITSM operations.
    • Trusted Service Partners (Recommended): Participate in coaching sessions to understand leading practices and offer ongoing support.

    Important Notes

    • Additional legal terms, prerequisites, and requirements are detailed in the Impact Accelerator Terms Matrix.
    • ServiceNow does not implement recommended configuration changes on customer non-production or production instances; responsibility for these changes lies with the customer.

    This Accelerator provides a demonstration of the possibilities and capabilities of Service Operations Workspace.

    Accelerator Overview

    Jumpstart Your Service Operations Workspace provides Impact customers with a comprehensive overview of Service Operations Workspace, showcasing how to unify day-to-day IT Service Management (ITSM) and IT Operations Management (ITOM) activities in a single, streamlined experience.This accelerator also equips customers with key resources and leading practices to help them get started quickly and drive adoption with confidence.

    Package Availability

    Note:
    This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.

    What you get

    Session Preparation
    The Technical Consultant:
    • Provisions a temporary instance
    • Activates and configures Service Operations Workspace
    Customer Coaching Session #1 (up to 1.5 hrs)
    Includes the following:
    • Overview of Service Operations Workspace
    • Demonstration of Service Operations Workspace
      • Manage common ITSM processes such as incidents, problems, and changes easily within a unified navigation and interface.
      • Improve overall employee experience with personalized, configurable views
      • Collaborate across teams to resolve issues faster
    • Review of leading practices and implementation guidance
    Customer Coaching Session #2 (Optional on Customer request – up to 1 hr)
    Opportunity for a Questions and Answers session related to Service Operations Workspace
    Output(s)
    • 30-day access to the temporary instance and Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations
    • Copy of the Coaching session deck

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer Resource  Responsibilities 
    Platform Owner (Required) Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s) (Required) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    IT Service Desk Manager (Recommended) Subject matter expert responsible for managing IT Service Desk.
    Service Desk Agent(s) (Recommended) Subject matter expert(s) responsible for day-to-day ITSM operations.
    Trusted Service Partners (Recommended) Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested Information/Access

    Note:
    Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the Impact Accelerator Terms Matrix.

    Exclusions

    ServiceNow is not responsible for implementing any of the recommended configuration changes on Customer’s non-production or production instances.