Jumpstart Your Modern Change Management

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Jumpstart Your Modern Change Management

    Jumpstart Your Modern Change Management is an accelerator designed for ServiceNow Impact customers to introduce and demonstrate the capabilities of a modernized change management approach. It includes change models, approval policies, and data-driven risk features that support effective and efficient change management implementations. This offering delivers key resources and best practices to help customers adopt a modern change management process.

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    The accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.

    Key Features

    • Session Preparation: Provision of a temporary instance with 30 days access, activation and configuration of Change Management plugins, foundation data setup, and loading of product demonstration data.
    • Customer Coaching Sessions:
      • Session #1 (up to 1.5 hours): An overview and demonstration of modern Change Management, including implementation guidance, configuration, usage, and leading practices review.
      • Session #2 (optional, up to 1 hour): A Q&A session to address customer questions about modernizing Change Management.
    • Customer Resources and Responsibilities: Clearly defined roles including Platform Owner, System Administrator(s), Change Management Process Owner(s), Change Manager, Service Desk Manager, and Trusted Service Partners, each with specific responsibilities to ensure successful adoption and governance of the change management process.

    Practical Benefits for ServiceNow Customers

    • Gain hands-on experience with modern Change Management capabilities on a temporary ServiceNow instance.
    • Access expert coaching to understand best practices and implementation strategies tailored to your organization.
    • Leverage structured roles and responsibilities guidance to align your teams for successful change process improvements.
    • Accelerate adoption of data-driven, policy-backed change management to reduce risk and enhance service continuity.

    This accelerator provides a demonstration of the possibilities and capabilities of the modernized change management approach.

    Accelerator Overview

    Jumpstart Your Modern Change Management provides Impact customers with a comprehensive introduction to the capabilities of modern Change Management. It includes change models and key supporting change features — such as approval policies and data-driven risk— to help modern change management implementations. This offering also provides key resources and leading practices to get started with a modern approach to Change Management.

    Package Availability

    Note:
    This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.

    What You Get

    Session Preparation
    • Provision a temporary instance
    • Activate and configure components of Change Management
      • Plugins
      • Updates
      • Foundation data
    • Load product demonstration data into instance
    Customer Coaching Session #1 (up to 1.5 hours)

    Includes the following:

    • Overview of a Modern Change Management approach
    • Demonstration of Modern Change Management, including:
      • Implementation guidance
      • Configuration
      • Usage
    • Review leading practices and implementation guidance
    • Temporary instance provided with 30 days access
    Customer Coaching Session #2 (Optional upon Customer request - up to 1 hour)
    Opportunity for QA related to modernizing your Change Management

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource Responsibilities Required Recommended
    Platform Owner Responsible for the overall accountability of theServiceNow platform. Provide leadership and oversight to the System Administrators, ensure team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. ✓
    System Administrator(s) Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for Cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. ✓
    Change Management Process Owner(s) Responsible for ensuring that the Change Management process is fit-for-purpose across the organization. They oversee the effectiveness, consistency, and continual improvement of the change process, ensuring it supports business needs and aligns with organizational goals. ✓
    Change Manager The Change Manager ensures that all changes—standard, normal, and emergency—are properly assessed, approved, scheduled, implemented, and reviewed to minimize risk and service disruption while maximizing business value ✓
    Service Desk Manager Subject Matter Expert responsible for managing the Service Desk. ✓
    Trusted Service Partners Attend ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customers going forward. ✓

    Requested Information/Access

    Note:
    Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the Impact Accelerator Terms Matrix.