Jumpstart Your Employee Journey Management
Summarize
Summary of Jumpstart Your Employee Journey Management
The Jumpstart Your Employee Journey Management (EJM) Accelerator offers ServiceNow Impact customers a practical demonstration and overview of Employee Journey Management capabilities. It is designed to help organizations begin using EJM by showcasing how personalized, cross-departmental Employee Journeys can be delivered through intelligent workflows that support real-time tasking, learning, and feedback. The Accelerator also includes key resources and leading-practice guides to facilitate product adoption and effective use.
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This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages.
Key Features
- Provisioning and Access: Customers receive a temporary instance with 30 days of access.
- Customer Coaching Sessions:
- Session #1 (up to 90 minutes) covers EJM capabilities, an applied demonstration, and sharing of key resources and leading practices.
- Optional Session #2 (up to 60 minutes) offers a Q&A opportunity focused on Employee Journey Management.
- Resource Engagement: The Accelerator requires involvement from various customer roles including Platform Owner, System Administrators, Process Owners, Product and Portfolio stakeholders, Developers, and optionally, Trusted Service Partners. Each role has defined responsibilities ensuring alignment with business strategy, platform governance, and configuration tasks.
Practical Considerations
- The Accelerator may not be available in restricted environments, self-hosted customers, or managed service providers with domain-separated instances.
- ServiceNow resources provide coaching and guidance but do not implement recommendations directly on customer production or non-production instances.
- Specific details on required customer information and access are outlined in the applicable Impact Accelerator description.
What Customers Can Expect
By engaging with this Accelerator, customers gain a clear understanding of Employee Journey Management's value and capabilities, receive hands-on experience through a temporary instance, and access expert coaching to support adoption. This enables organizations to start designing and delivering personalized employee experiences efficiently and effectively.
The Jumpstart Your Employee Journey Management (EJM) Accelerator provides a demonstration of the possibilities and capabilities of Employee Journey Management.
Accelerator overview
Jumpstart Your Employee Journey Management provides Impact customers with an overview and applied demonstration, helping them to better understand how to begin with Employee Journey Management. This offering showcases EJM capabilities and features, enabling organizations to deliver personalized, cross-departmental Employee Journeys through intelligent workflows that support real-time tasking, learning, and feedback. Additionally, this Accelerator provides key resources and leading-practice guides to enhance product adoption and usage.
Package Availability
Offered pursuant to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html
What you get
- Session preparation
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- Provision a temporary instance
- Activate and configure Employee Journey Management
- Customer coaching session #1 (up to 90 minutes)
- Includes the following:
- Review Employee Journey Management capabilities
- Applied demonstration of Employee Journey Management
- Key resources and guides on leading practices
- 30 days access to the temporary instance is provided
- Customer coaching session #2 (optional upon customer request, up to 60 minutes)
- Opportunity for Q&A related to Employee Journey Management
Requested customer resources
One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.
| Customer resource | Responsibilities | Required | Optional |
|---|---|---|---|
| Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | |
| System Administrators | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | |
| Process Owners | A senior leader within each business unit for each major process or service (e.g., customer service, incident) who is accountable for ensuring the process is fit for purpose. | ✓ | |
| Other customer roles | Primary stakeholders responsible for Product and Portfolio management. | ✓ | |
| Developers | Writes code for the ServiceNow platform. | ✓ | |
| Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | ✓ |
Requested information / access
Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.htmlExclusions
This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.
ServiceNow resources are not responsible for implementing recommendations on customer’s non-production or production instances.