ServiceNow Governance – On Demand
Summarize
Summary of ServiceNow Governance – On Demand
ServiceNow Governance – On Demand offers Impact customers a self-paced, structured approach to evaluate and improve their AI governance across six critical domains. This accelerator helps customers identify governance gaps, prioritize key focus areas, and develop a clear 90-day action plan. It is designed for independent use with guided activities, example-driven content, and built-in tools, allowing customers to progress without scheduling constraints. The offering aligns with the ServiceNow Governance framework and international standards for Artificial Intelligence Management Systems.
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Key Features
- Orientation: Provides an introduction video and background materials explaining the methodology and maturity framework to maximize the accelerator's benefits.
- Assessment: Customers complete a guided evaluation of their AI governance maturity by responding to statements across six governance areas.
- Gap Prioritization: Results are transformed into a gap analysis where gaps are scored on impact and feasibility to identify priority areas.
- Focus Confirmation: Enables customers to confirm which governance gaps to address to enhance their AI governance model.
- Action Plan Development: Generates a detailed 90-day action plan with specific steps, owners, and timelines, downloadable as a PowerPoint for stakeholder communication.
Who Should Use This
This accelerator is ideal for organizations planning or deploying AI capabilities such as Now Assist, AI Agents, or Predictive Intelligence. Users should have familiarity with their current AI governance, risk management, and data handling practices.
Customer Responsibilities and Resources
Key roles recommended to participate include the Platform Owner, responsible for ServiceNow platform governance and alignment, and the AI/ML Program Lead or Sponsor, responsible for AI strategy and governance oversight. Customers must provide access to their ServiceNow instance and share knowledge of their existing AI governance policies, risk frameworks, AI deployments, and compliance requirements.
Important Considerations
ServiceNow provides assessment and guidance but does not implement governance changes. The responsibility for executing the recommended governance improvements lies solely with the customer.
Assess your AI governance across six areas, identify and prioritize governance gaps, confirm focus areas, and build a 90-day action plan — all at your own pace.
Accelerator Overview
ServiceNow Governance – On Demand provides Impact customers with a structured, self-paced way to evaluate the current state of six critical AI governance domains. Through this process, customers identify gaps, prioritize what matters most, confirm their focus areas, and develop a clear, actionable, and easy-to-execute 90-day action plan. Designed for independent execution, customers progress at their own pace using guided activities, example-driven content, and built-in tools without the need for scheduling the activities. This offering is grounded in the ServiceNow Governance framework and aligned to the international standard for Artificial Intelligence Management Systems.
Package Availability
Prerequisites
- Customers interested in deploying or planning to deploy AI capabilities (Now Assist, AI Agents, Predictive Intelligence, or similar)
- Customer must be familiar with their organization's current approach to AI governance, risk management, and data handling
What You Get
- Orientation
- Review an introduction video and background materials that explain the methodology, the crawl, walk, run, and fly maturity framework, what to expect, and how to get the most out of the accelerator.
- Assess Current State
- Complete a guided assessment across six AI governance areas. For each statement, indicate whether it reflects your current state (Yes, Partial, No, or Not applicable).
- Prioritize Gaps
- Review your assessment results transformed into a gap analysis, then score each gap on Impact and Feasibility to determine which ones matter most to your organization.
- Confirm Your Focus
- Confirm which gaps to focus on and strengthen your AI governance model.
- Build Action Plan
- Generate a 90-day action plan with specific next steps, owners, and timelines based on your selections. Download as a PowerPoint presentation to share with stakeholders.
- Output(s)
- A downloadable 90-day action plan that outlines your assessment findings, prioritized gaps, target maturity levels, and a structured action plan with weekly tasks, assigned owners, and status updates.
Requested Customer Resources
The following are recommended resources suggested to participate and contribute to the outcome of this accelerator. The same personnel may fulfill multiple responsibilities.
| Customer Resource | Responsibilities |
|---|---|
| Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| AI/ML Program Lead or Sponsor | Individual responsible for AI strategy, use case prioritization, or oversight of Now Assist / AI Agents deployment. Provides insight into current AI governance practices, risk tolerance, and organizational readiness. |
Requested Information / Access
- Access to your ServiceNow platform instance for reference during the assessment.
- Knowledge of your current AI governance practices, including any policies, risk frameworks, or accountability structures in place.
- Awareness of current and planned AI deployments (Now Assist, AI Agents, Predictive Intelligence, custom ML models).
- Understanding of any regulatory or compliance requirements related to AI in your industry.
Exclusions
ServiceNow is not responsible for implementing any of the recommended governance changes in your organization. This accelerator provides assessment and guidance while the implementation of governance structures, policies, and controls is the customer's responsibility.