Jumpstart Your External Content Connectors

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • This accelerator provides a demonstration of the possibilities and capabilities of External Content Connectors (XCC).

    Accelerator Overview

    Jumpstart Your External Content Connectors (XCC) provides Impact customers with an overview and applied demonstration of External Content Connectors included as part of Workflow Data Fabric. It helps customers understand leveraging this new capability to configure their ServiceNow AI Search and search external systems such as SharePoint, Confluence, and more. Additionally, this accelerator includes key resources and leading practice guides to help customers get started in their own instance stack.

    Package Availability

    Note:
    This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.

    What you get

    Session Preparation
    • Provision a temporary instance
    • Activate and configure related plug-ins
    • Configure an External Content Connector
    Customer Coaching Session #1 (up to 90 min)
    • Includes the following:
      • Overview of External Content Connectors
      • End-user experience
      • Technical demonstration highlighting the configuration process
      • XCC Roadmap to guide next steps
    • Temporary instance with 30 days provided access.
    Customer Coaching Session #2 (Optional upon Customer request – up to 60 min)

    Opportunity for Q&A related to AI Search or External Content Connectors.

    Requested customer resources

    Customer Resource  Responsibilities  Required Recommended
    Platform Owner- Required Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. ✓
    System Administrator(s)- Required Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. ✓
    Developer(s)- Recommended Writes code for the ServiceNow platform. ✓
    Trusted Service Partners-Recommended Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. ✓

    Requested information/access

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/upgrade-schedules.html

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments or to self-hosted customers.

    Exclusions

    ServiceNow is not responsible for implementing recommendations on Customer’s non-production or production instances.